Edem AMEGEE

LOME

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Customer Service Representative

Sanecom International Togo

01.2010 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat business and improved sales.

Education

No Degree - Computer And Information Sciences

Inter.Exec, TOGO

Skills

Microsoft PowerPoint
Account Management
Report Transcription
Senior Leadership Support

Microsoft Word
Active Listening
Microsoft Excel
Customer Service

Affiliations

Project Management Institute

Music & sports

KENNY G

Louis Amstrong.

Classics

I love jogging in the morning

fitness

Languages

French

Native language

English

Upper intermediate

Timeline

Customer Service Representative - Sanecom International Togo