Niranjan Swain
Assistant Manager
Hyderabad
Summary
People leader at S&P Global, adept in operations management and fostering teamwork, significantly enhanced operational efficiency and customer satisfaction. Excelled in employee performance evaluations, leading to a more engaged workforce. Spearheaded tech adoption initiatives, demonstrating exceptional project management abilities and problem-solving skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Assistant Manager
S&P Global
11.2022 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the process.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Assisted in recruiting, hiring and training of team members.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
- Strengthened community ties, partnering with local businesses for tech workshops.
- Collaborated effectively with cross-functional teams, providing valuable input to optimize product designs across various departments.
Education
MBA - Finance And Marketing
Institute of Business And Computer Science
Bhubaneswar 03.2011 - 06.2013
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Project management abilities
Operational Efficiency
Process Improvement
Problem-Solving
Teamwork and Collaboration
Performance Evaluations
Performance reviewing
Tech support collaboration
Training and mentoring
Accomplishments
1H'24 Essential Excellence Award Data - Recognition for Outstanding Leadership
2H'23 Essential Excellence Award Data - Brand Ambassador Award
Certification
LLM/GenAI Business Practitioner
Timeline
LLM/GenAI Business Practitioner
09-2024
AI for Everyone
09-2024
Assistant Manager
S&P Global
11.2022 - Current
MBA - Finance And Marketing
Institute of Business And Computer Science
03.2011 - 06.2013
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