E. NAVIP
Transport Local International
3
Languages
27
years of professional experience
Accomplished Airside Operations Manager with expertise in ground operations and team leadership. Skilled in developing policies, managing staff, and optimizing ground support equipment. Proven ability to enhance team performance under tight schedules while ensuring compliance with IATA standards. Known for revitalizing company operations to drive sustained growth and exceed operational targets.
Work History
Airport Operations Manager
2 Years 3 Months- Managed communication with accountable manager
- Oversaw TLI administrative and operational staff, managing crew assignments and ensuring compliance with operational standards
- Monitored and updated aircraft information.
Post Holder Ground Operations
1 Year 9 Months- Reported directly to Accountable Manager regarding daily operations.
- Overseeing stations and respective personnel (Currently 3 stations and 4 staffs)
- Authored first edition of ground operations manual for TLI (MOS: Manuel des Operations Sol) to establish standardized procedures
- Taking an active part in monitoring and updates of aircraft loading and weight & balance manuals and related documentation
- Drafted and monitored standard ground handling agreements across all stations to ensure compliance and operational consistency
- Drafted and monitoring standard ground handling agreements for all stations
- Participated in recruitment and training of TLI airside supervision staff to enhance operational readiness and team capabilities
- Took an active part in the recruitment and the training of TLI airside supervision staffs
Director Airside Operations
8 Years 7 Months- Communicated project status to Managing Director for informed decision-making
- Monitored 250+ employees across day and night shifts, ensuring efficient load control, aircraft ramp operations, passenger handling, and cargo activities
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Negotiated, wrote, and managed Standard Ground Handling Agreements (All versions of AHM810/811)
- Worked directly with management, governmental, airport and civil aviation authorities, and technical department to brainstorm, discuss strategy and mitigate safety, security and operational issues
- Resolved customer and client issues, supporting lower-level employees and sustaining high standards of service quality
- Chaired meetings with executive leadership to pinpoint operational improvement opportunities and implement best practices
- Worked with many airlines representatives to understand needs and provide ground support services
Traffic and Operations Manager
2 Years- Reported to Director Airside Operations
- Managed load control and aircraft loading operations, enhancing strategic workforce planning and performance management
- Emphasized safety, punctuality, and performance of ramp services to ensure operational excellence
- Devoted special emphasis to safety, punctuality and performance of services delivered on the ramp
- Provided initial training to new employees to ensure effective performance
- Developed and implemented strategies to enhance operational efficiency and accuracy
Load control and Aircraft Loading Supervisor
8 Years- Provided updates to Operations Manager regarding team performance
- Supervised 60+ employees across day and night shifts to ensure operational efficiency and compliance with safety protocols
- Directed successful turnaround by taking into account safety, customer traffic and employee strengths
- Worked with tenants and individual departments such as airlines, traffic control, airport operators, Civil aviation authorities, safety and security companies to keep operations smooth and efficient
- Operated all types of GSE including but not limited to aircraft towing tractors and main deck loaders
- Chaired daily meetings with ramp personnel
- Led daily meetings to discuss ramp operations and address challenges
- Directed turnaround operations by prioritizing safety, managing customer traffic, and leveraging employee strengths for optimal performance
- Reported to Operations Manager
Engineer for ground support equipment (GSE)
3 Years- Coordinated with Director of Maintenance to ensure operational efficiency
- Inspected and tested equipment to ensure reliability and safety before ramp operations
- Diagnosed mechanical problems and identified effective solutions for timely repairs
- Executed preventive and corrective maintenance on GSEs to maintain operational readiness
Education
No Degree - Airport Ground Operations
Skills
Adaptability
teamwork
High-stress management
Team collaboration
Operational documentation
Operational efficiency
Continuous improvement
Operational Strategy Development
Motivated to learn
grow and excel in aircraft ground support industry
Ready to tackle new challenges and build success with exciting organization
Accomplishments
- Took an active part in writing ground operations and safety manuals and procedures
- Chaired the wrote both editions "Manuel des Opérations Sol" (Togo-Handling GHM)
- Be part of two successful ISAGO audits
- Implemented a centralized load control system which helps solve lack of ops staff
- Implemented modulable aircraft stands during AIGE extension works
- Member of the migration team from Gaetan (Valbonne-AF) to Altea GH
- Implemented and followed up pushback activities in Gnassingbé Eyadema Intl Airport-Lomé
Interests
Passionate about mechanical
cars
DIY
Languages
French – native speaker
English – fluent
Italian - fluent
Timeline
Airport Operations Manager
Transport Local International
07.2024 - CurrentRead More
Post Holder Ground Operations
TLI
04.2022 - 01.2024Read More
Director Airside Operations
Togo-Handling
09.2013 - 04.2022Read More
Traffic and Operations Manager
Togo-Handling
01.2011 - 01.2013Read More
Load control and Aircraft Loading Supervisor
Togo-Handling
01.2003 - 01.2011Read More
Engineer for ground support equipment (GSE)
Togo Handling
01.2000 - 01.2003Read More
IATA
No Degree from Airport Ground Operations
Read More
Trainings
- ANAC-TOGO (Previously DAC TOGO)
- 2003 - Civil Aviation Security - 1 2 3 Base
- 2018 - Aviation Security Management
- AIR FRANCE - ECOLE DES ESCALES
- 2004 - Aircraft weight and balance - Long haul - F1-F2-F3 Functions
- 2004 - Dangerous Goods Regulations (DGR) Course, CAT 10
- AIR FRANCE - ECOLE DU FRET
- 2012 - Live Animal Regulation Course
- IAMA
- 2006 – Aircraft Loading and Turnaround Supervision
- AVIA TRAINING AFRICA
- 2011 - Ramp Safety Course / Level 2
- 2011 - Aircraft Marshalling: Ramp Hand Signals
- 2012 - Aircraft Marshalling: English and French Headset phraseology during marshalling
- 2012 - Aircraft Marshalling: Positioning of GPU / ACU / ASU
- 2012 - Aircraft Towing Tractor Operation Course
- 2014 - Human Factor Course
- AIRFAST
- 2013 – Cargo Aircraft Loading Specialization
- IATA
- 2014 - Managing the Safety Oversight Function
- 2016 - Station Ground Handling Management
- 2017 - Safety Management Systems (SMS) For Airports
- 2017 - SGHA - SLA Course
- 2018 - SGHA 2018 Version & SLA Refresher
Personal Information
Title: Airside Operations Manager