Summary
Overview
Work History
Education
Skills
Ticketingtools
Introduction
Personal Information
Timeline
Generic

D Venkat Shyam

Hyderabad

Summary

With over 5 years of experience as a Senior Technical Support/Integration Engineer, I have played multiple roles in the technical domain. My responsibilities include technical debugging, JavaScript development, HTML coding, and AWS integration. I excel in troubleshooting complex issues, developing robust web solutions, and integrating cloud services to ensure optimal performance and reliability.. Around 15 months of Internship experience in developing mobile applications using IONIC framework, Angular JS, and Nodejs while working as an Intern. Ability to multi-task, effectively prioritize and adapt quickly to change in high-pressure situations with minimal supervision. Strong team player with excellent listening, interpersonal, facilitation, written, oral, and communication skills; ability to effectively communicate concepts in both technical and user-friendly language to management, peers, staff, and other employees so that issues and solutions are understood. Experience with multiple IDE tools: Eclipse, Visual Studio Code, NetBeans, TOAD, SQL Developer.

Overview

5
5
years of professional experience

Work History

Senior Technical Support Engineer

HackerRank
05.2024
  • Managed and maintained critical integrations with Learning Management Systems (LMS) and ATS to ensure seamless functionality and data synchronization for high-profile accounts
  • Provided timely and effective support to key clients by troubleshooting and resolving complex issues related to candidate assessments, feedback, and system performance
  • Utilized JavaScript, React, and Node.js to develop and enhance internal tools and customer-facing solutions, improving the overall user experience and resolving technical challenges
  • Investigated and resolved technical issues using AWS services, analyzing logs and metrics to identify root causes and implement effective solutions
  • Collaborated with engineering teams to address and resolve escalated technical issues, ensuring minimal disruption to client operations and maintaining high customer satisfaction
  • Oversaw the integration of third-party systems with HackerRank’s platform, ensuring smooth deployment and functionality of new features and updates
  • Monitored and maintained the health of critical accounts, proactively identifying and mitigating potential issues to ensure optimal performance and customer retention
  • Developed detailed technical documentation and support materials to assist clients in understanding and navigating platform features and troubleshooting common issues.

Technical Support Engineer 2

Twilio India Private Limited
11.2021 - 05.2024
  • Taking ownership of customer issues reported and seeing problems through to resolution for Authy, verify and lookup products
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Take ownership of customer issues reported and see problems through to resolution
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity
  • Product Life Cycle Management Knowledge
  • Drive continuous improvements of products, processes, and documentation
  • Product Usage Knowledge from Customer perspective
  • Agile Basic Knowledge
  • Supporting verify v2 api and Twilio’s lookup api for global customers
  • Developed Web applications and Web Services using MVC4, Entity Framework, HTML5, CSS3, JavaScript, jQuery and Angular
  • Created pages for login using single sign on, main page containing favourites and page for continuous integration configuration.

Application Support Engineer

Wipro Technologies
06.2019 - 09.2021
  • Involved in Administration (configuration changes), Development (Customisations) and Deployment activities
  • Familiarity with supporting database, application & web servers in a high-availability high-performance clustered environment
  • Gracefully supported application having SSO feature
  • Proactively worked with vendors for resolving issues
  • Use help desk data records/tracking and related applications/infrastructure to effectively address user issues
  • Be responsible for upgrades, performance monitoring, installations, diagnosing and troubleshooting system problems, disaster recovery testing and maintaining user accessibility
  • Review backlogs, analyse help desk data and resolve issues related to applications/systems
  • Implemented automation for automatic fetching data from different sources and comparing the data depending upon criteria mentioned and configured automatic email containing the output
  • Appreciation received from client upon identifying bug and fixing it by making changes in the code of an application, which is being used for revenue generation
  • Good at handling the client calls, stand-up calls, MI calls
  • Good at handling the team.

Education

Bachelor's Degree -

Miracle Engineering College
05.2019

Intermediate -

Kendriya Vidhyalaya Sangathan
03.2015

Skills

  • HTML
  • CSS
  • JavaScript
  • IONIC
  • Angular
  • Express JS
  • Node JS
  • Oracle
  • PLSQL
  • MongoDB
  • Heroku
  • Firebase
  • Postman
  • Kibana
  • Monkey
  • Looker
  • AWS
  • GCP
  • Elastic

Ticketingtools

  • Summit
  • Jira
  • ServiceNow
  • Zendesk

Introduction

Seeking a responsible and challenging position where I can efficiently contribute my skills and abilities for personal and professional development.

Personal Information

  • Date of Birth: 01/17/98
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Senior Technical Support Engineer

HackerRank
05.2024

Technical Support Engineer 2

Twilio India Private Limited
11.2021 - 05.2024

Application Support Engineer

Wipro Technologies
06.2019 - 09.2021

Bachelor's Degree -

Miracle Engineering College

Intermediate -

Kendriya Vidhyalaya Sangathan

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D Venkat Shyam