Dr.Asif Pasha

• Currently associated with KIMS-Hospital- Hyderabad
• Designated as Medical and Operational Business Lead.

As a Heart and Lung Transplant Administrator, my role is pivotal in ensuring the smooth and efficient functioning of the heart and lung transplant program within the hospital.

1. Program Oversight:

• Overseeing all aspects of the heart and lung transplant program, including pre-transplant evaluation, transplant surgery, post-transplant care, and long-term follow-up.
• Ensuring compliance with regulatory requirements, accreditation standards (such as JCI & NABH), and best practices in transplant medicine.

2. Strategic Planning and Development:

• Collaborating with hospital leadership to develop strategic plans for the growth and enhancement of the transplant program.
• Identifying opportunities for program expansion, outreach, and community education to increase transplant referrals and patient outcomes.

3. Financial Management:

• Managing the financial aspects of the transplant program, including budget development, revenue generation, expense management, and financial reporting.
• Analyzing financial data and trends to optimize resource allocation and ensure the financial sustainability of the program.

4. Team Leadership and Management:

• Leading a multidisciplinary team of healthcare professionals involved in transplant care, including surgeons, transplant coordinators, nurses, social workers, and support staff.
• Providing guidance, support, and mentorship to team members to ensure high-quality patient care and staff satisfaction.

5. Quality Assurance and Improvement:

• Implementing quality assurance processes and performance metrics to monitor and evaluate transplant program outcomes, including patient survival rates, graft function, and patient satisfaction.
• Continuously identifying areas for improvement and implementing quality improvement initiatives to enhance patient care and program effectiveness.

6. Patient Advocacy and Support:

• Serving as an advocate for transplant patients and their families, addressing their concerns, providing education and support, and ensuring their needs are met throughout the transplant journey.
• Facilitating communication and collaboration between patients, healthcare providers, and other stakeholders involved in the transplant process.

7. Research and Innovation:

• Supporting and promoting transplant-related research initiatives, clinical trials, and innovative practices aimed at advancing transplant medicine, improving patient outcomes, and enhancing the overall quality of care.
• Keeping abreast of emerging trends, technologies, and advancements in the field of transplant medicine and incorporating them into the program as appropriate.

8. Community Engagement and Education:

• Engaging with the community to raise awareness about organ donation, transplantation, and the importance of supporting transplant patients.
• Participating in educational outreach activities, public speaking engagements, and community events to promote transplant advocacy and education.

• Served as a Head – OPD & Covid Operations(OP/IP) Currently Designated as Head IPD

Roles and Responsibilities as follows: -

• Monitoring the quality standards as per JCI Requirements for the entire hospital operations and management.

• Looking for both medical and non-medical operations

• Co- ordinating with various operational system in the hospital for smooth running of the services.

• Meeting the patients and their representative to clarify any doubt over services.

• Laisoning with Consultants periodically and take the feedback for improvement of services.

• Monitoring the insurance process, discuss with team and take appropriate steps to speeding up the process.

• Work with corporate team for rolling out creativity.

• Professionally and promptly handle patient queries.

• Interface with senior leaders for all operational issues.

• VIP- Patient Care

Reporting to VP -Operations

Heading the Department of OP, ER, IP and Telemedicine operations

Roles and Responsibilities as follows: -

• Establish appropriate operational structure to ensure timely decision-making and issue resolution help to establish the framework for proper communication, reporting, procedures, and administrative activity.

• Be responsible for generating OPD business, conversions, coordinating local health camps & increasing footfalls in the OPD and impacting overall revenue

• Job training of departments

• Formation and implementation of departmental SOP

• Supervise and closely monitor day-to-day operations of Emergency, Critical Care Units, Diagnostics, OP and IP operations and overall smooth functioning of patient service.

• Extensive experience of efficient administration of all hospital departments and services, maintenance of facilities and bio-medical equipment and procurement of hospital supplies to ensure uninterrupted high quality patient care.

• Coordinating with different departments to ensure excellence in patient care

• Ensure smooth functioning of all departments through maintenance of all facilities and sophisticated equipment and availability of all required medical supplies to provide the best quality patient care.

• Plan for adequate availability of medical, paramedical and support staff through training and deployment to ensure optimum utilisation of resources.

• Responsible for the smooth functioning of all inpatient departments, OPDs & Emergency services. Technically competent in automating the entire hospital operations, maintaining online & fully integrated software & network for the hospital, ensuring smooth functioning of the hospital infrastructure with the latest technologies, and implementing computerized systems to handle procurement & logistics, etc.

• Month on Month Analysis over the MIS of OPD, ER, IP, Radiology, Lab, Call-Centre and OPD Conversions.

Reports to CEO/COO

• Engaging team of clinicians to develop strategic service lines / clinical programs, care pathways and achieve budget objectives

• Daily Operations rounds of OP and IP

• Patient Satisfaction Index.

• Inventory Management.

• statistical Analysis and Consultant Engagement

• Focus on Conversions Management over IP admissions/ Radiology/Lab/Pharmacy.

• Secondary Hospital Tie ups to increase the Footfall of Hospital and IP Admission.

• Heat Failure Clinic Management

• Corporate/ Consultant Relationship Management

• Responsible for outreach Clinics at ITR- DRDO, Chandipur.

Reports to Medical Director

• Performed planning and supervising activities for proper health-care delivery

• Managed daily operations and equipment utilization

• Evaluated and audited all departments at regular intervals

• Carried out Investigation & Gap Analysis of the hospital based on the NABH and Safe-I standards

• Trained staff on quality aspects, SOP's and Policies as per NABH standards

• Prepared & implemented forms/templates/documents/formats in various departments

• Conducted daily & monthly audits and presented the same in meetings

• Ensured hospital-wide compliance with laws, policies, and standards for quality of patient care, and facility licensure and/or accreditation

• Responsibly managed development, implementation, and on-going monitoring of Continuous Quality Improvement (CQI) program and acted as a liaison for administration, training, operations, and CQI related matters

Reported to Medical Director and Cardiac Department Head

• Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
• Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
• Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
• Facilitated seamless transitions between specialists or departments for patients requiring additional care or consultations.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
• Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
• Obtained client medical history, medication information, symptoms, and allergies.
• Oriented and trained new staff on proper procedures and policies.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted patients with basic care needs.
• Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
• Worked effectively in fast-paced environments.
• Optimized workflow processes by utilizing data analysis tools to identify areas requiring improvement.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Proven ability to learn quickly and adapt to new situations.