Drashti Jain
Business Operations Manager
Hyderabad
Summary
Highly motivated and detail-oriented Business & Sales Operations Executive with over [4] years of progressive experience in sales coordination, executive support, team management, and client relationship handling. Proven ability to manage day-to-day operations, support senior leadership, and lead cross-functional teams to achieve sales targets and operational efficiency. Expertise in CRM systems, customer handling, lead conversion, and administrative excellence. Known for excellent communication, multitasking, and organizational skills, with a strong focus on delivering high-quality results in fast-paced business environments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Executive Secretary to the Global President
The Diplomatic Club
Hyderabad
01.2024 - 12.2024
- Orchestrated complex executive calendars, optimized schedules, and ensured seamless coordination of high-level meetings and international travel.
- Managed daily communication flow, handling over 30+ incoming calls and 100+ member emails, driving efficient response systems and boosting client satisfaction.
- Developed and implemented strategic sales and marketing initiatives, directly contributing to member acquisition and engagement growth.
- Fostered long-term client relationships by providing personalized service, resolving queries promptly, and encouraging repeat interactions.
- Collaborated with cross-functional teams to support and achieve monthly business development targets.
- Maintained strict confidentiality across sensitive executive, financial, and organizational data, demonstrating exceptional discretion and professionalism.
- Acted as the primary liaison between senior leadership and stakeholders, enhancing diplomatic communication and service excellence.
- Streamlined internal operations and communications by proactively managing executive correspondence, calls, and follow-ups, ensuring smooth business workflows.
- Supported event planning, client onboarding, and sales communications, contributing to brand visibility and business growth.
Business Development Executive (Internship)
Back to Basics
Hyderabad
03.2020 - 10.2023
- Conducted 60–70 high-impact customer interactions daily, consistently converting an average of 10 warm leads into successful sales, contributing directly to business growth and profitability.
- Strategically managed a portfolio of 45+ recurring clients, nurturing trust and loyalty that resulted in a 10% month-over-month increase in repeat business.
- Delivered bespoke recommendations based on customer needs, enhancing client satisfaction and promoting long-term engagement.
- Expertly negotiated and finalized sales agreements, balancing client expectations with business objectives to ensure win-win outcomes.
- Resolved client concerns with professionalism and urgency, typically within 24–48 hours, reinforcing service excellence and client retention.
- Recognized for strong interpersonal skills, refined communication, product knowledge, and the ability to elevate the overall customer experience — key traits in the luxury retail segment.
Education
BBA - Business Management
Osmania University
Hyderabad 10.2020 - 03.2023
Skills
- Sales target setting
- Advanced tackle sales & Upselling
- Customer relationship management
- Daily Workflow Improvement
- Audience engagement
- Social Media Management & Team Building
- Master Calender Management
- Expense tracking
- Presentation Creation & Facilitation techniques
- Microsoft Office
- Data analytics
- Travel Coordination
Timeline
Executive Secretary to the Global President
The Diplomatic Club
01.2024 - 12.2024
BBA - Business Management
Osmania University
10.2020 - 03.2023
Business Development Executive (Internship)
Back to Basics
03.2020 - 10.2023
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