Customer Support Associate
Tech Mahindra
12.2024 - Current
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Enhanced customer satisfaction by promptly addressing and resolving service desk tickets.
- Provided L1 technical support and troubleshooting for both internal and external clients, maintaining high customer satisfaction levels.
- Response and Resolution: Utilizing troubleshooting techniques and tools, work with and across teams to investigate, resolve, and advise customers on difficult technical issues.
- Use sophisticated troubleshooting techniques to identify and fix complicated technical problems.
- Good awareness in Networking.
- Maintained the stability, integrity, and efficient operation of information systems supporting organizational functions, contributing to overall operational success.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Strengthened security measures with regular system audits, implementing updates to prevent unauthorized access and data breaches, ensuring compliance with security standards.
