Divyani Jagtap
Customer Service Rep
Hyderabad
Summary
Dynamic and results-oriented professional with a proven track record of excellence in Service Industry. Possessing 5 years of experience in Client Management, demonstrating strong problem-solving abilities and a keen eye for detail, consistently delivered high-quality outcomes within fast-paced environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Synchrony Financial Inc
Hyderabad
09.2023 - Current
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Director
Divya Parlour
Karimnagar
12.2021 - 08.2023
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Customer Verification Advisor
PokerStars
Hyderabad
04.2021 - 11.2021
- Dealing with Identity Verification of player performing Real Money Activity on Gaming Platform.
- Complying with laws regulated by different licenses and dealing with Multiple Account Abuse, Fraud Investigation, Money Laundering etc.
- Handled 80-100 cases on daily basis.
Education
Bachelor of Arts - Economics, Public Administration, Social Mgnt.
St. Francis College
Hyderabad 06.2016 - 04.2019
Skills
Client Relationship Management
undefinedTimeline
Customer Service Representative
Synchrony Financial Inc
09.2023 - Current
Director
Divya Parlour
12.2021 - 08.2023
Customer Verification Advisor
PokerStars
04.2021 - 11.2021
Bachelor of Arts - Economics, Public Administration, Social Mgnt.
St. Francis College
06.2016 - 04.2019
Similar Profiles
Cinquianna HaneyCinquianna Haney
Customer Service Account Manager at Synchrony Financial IncCustomer Service Account Manager at Synchrony Financial Inc
Montricia PouncyMontricia Pouncy
Practice Development Specialist at Synchrony Financial IncPractice Development Specialist at Synchrony Financial Inc
Brittany StroupBrittany Stroup
Customer Service Representative at Synchrony Financial IncCustomer Service Representative at Synchrony Financial Inc