KHUSHBOO GANDHI
Area Manager
Hyderabad
Summary
Highly competent and career-oriented professional with experience in managing programs, operations, channel activation, and customer retention. Known for thinking outside the box and consistently delivering results, with a proven track record of establishing processes, standard operating procedures (SOPs), streamlining workflows, and fostering a collaborative team environment to enhance productivity. Currently working as a Program Manager at Ship With Amazon, overseeing the successful launch of new products and ensuring adherence to last-mile delivery standards. Excels in leading teams to meet objectives within tight timelines and recognized as an empowering leader with exceptional communication and collaboration skills, honed over 5+ years of management performance.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Program Manager
Amazon
03.2024 - Current
- {To be Updated}- Ship With Amazon
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Built teams to address project goals and objectives for multiple projects.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
Area Manager
Amazon
05.2022 - 02.2024
- Currently responsible for managing Supermarkets in Hybrid Fresh business for 3P stores. Current count of stores is 150 with 93 cities and further launches are ongoing.
- Developed and implemented strategic plans to manage these stores remotely with three member team
- Working on project that reduces last mile cost. After three months of launch CPD was trending 139 INR for ROI stores. Current cost of stores is 97 INR and goal is 85 INR.
- Leading 4 member team working out of these sites and everyone is managing across 2000 OPD from their individual cluster.
- Worked on stores for expansion of ROI by working on topology changes with respect to delivery slot timing.
- Launched 150 stores successfully with the expansion of 93 cities since Feb 2022 to Dec-2023
- Working on Mechanisms which deliver result with the customer obsession by working individual with the clusters to reduce the concession to less than 1%.
- Partnered on the project to make launches remote where the entire mechanism is handled on qulatrics and launches are done.
- Set, enforced, and optimized SOP for the vertical in Supermarket as the stores are 3000sq ft, and HM are 8000 sq ft.
- Launched two other sellers with the fresh business and expanding it to cities where fresh is not present.
OPERATION EXECUTIVE
AMAZON
08.2020 - 05.2022
- Currently handling 8 Supermarket stores in per view of Operations Excellence I am responsible for analyzing and evaluating operational performance metrics and resources thereby improving overall functioning of business units
- Prior to moving to Supermarkets I was earlier handling two Hypermarkets n Gurgaon location having and average OPD of 800 and 400 respectively Responsible for initiating and implantation of PILOTS nationally at hybrid stores(Del/NCR, Chandigarh & Kochi) to protect customer experience- Projects like PI Implementation, Store B SOP, OPL's(on new process), Operational Store Shift,Customer cut off time from T-95 to T-75 Improving efficiency through effective forecasting, training, managing costs and inventory management
- Working with L&D team to build learning modules to train the external and internal team on ground as per the process and SOP Contingency planning and connecting with stakeholders to build the mechanism to control similar issues in future.
SALES MANAGER
IDFC FIRST BANK
05.2019 - 05.2020
- Building on existing prime customer base of Home Loan vertical for Mumbai region and enhancing territory growth Working closely with credit and operations team that channel management is within budget and time frames Negotiating and communicating in professional manner to customers and business channels to maintain and expand relationship with Financial Institution Identifying new products and policies which will be beneficial to existing and new customers Working closely with Channel partners on new policies that will be beneficial to customers by comparison analysis with other institutions
INTERN-SALES TRAINEE
NIVEA INDIA PRIVATE LIMITED
04.2018 - 06.2018
- On-Site Visits to GT & MT outlets for primary data collection Data-Mining of Internal and external data provided by Nivea Salesforce Profiling and Performance Clustering Competitor Analysis for insights mining on their Salesforce Assessment models Insights Mining on Salesforce Automation Tools used in BA Channel Pilot Testing of New SFA Module in Nivea BA channel
TRANSACTION RISK MANAGEMENT INVESTIGATOR
Amazon
07.2016 - 06.2017
- My role as TRMS was to mitigate fraud by using different SOP and tools as well as prevent different fraudulent transaction being made genuine card Mentoring a team of seven for new SOP building process Execution of new ideas to increase productivity and quality Customer Relation management for three developed nations Working on a virtual platform with teams across the world to build on the new SOP to mitigate eCommerce frauds Vouching & verifying the legal accounts and providing trainings for the testing SOP Pilots.
Education
MBA - MARKETING, HR
INTERNATIONAL SCHOOL Of BUSINESS & MEDIA
Pune 08.2017 - 03.2019
Bachelor of Technology - Information Technology
GREATER NOIDA INSTITUTE of TECHNOLOGY
Greater Noida 07.2012 - 05.2016
Senior Secondary School - Science
ST. PAULS' COLLEGE
Lucknow 04.2010 - 03.2012
Skills
Program Management
Operations Management
Project Management
Stakeholder Management
Training & Development
Accomplishments
- Finished A certificate in NCC battalion
- Cultural cell Co-ordinator- Managed City level events for the
- Marathon runner in 2018 for TATA Mumbai Marathon
Timeline
Program Manager
Amazon
03.2024 - Current
Area Manager
Amazon
05.2022 - 02.2024
OPERATION EXECUTIVE
AMAZON
08.2020 - 05.2022
SALES MANAGER
IDFC FIRST BANK
05.2019 - 05.2020
INTERN-SALES TRAINEE
NIVEA INDIA PRIVATE LIMITED
04.2018 - 06.2018
MBA - MARKETING, HR
INTERNATIONAL SCHOOL Of BUSINESS & MEDIA
08.2017 - 03.2019
TRANSACTION RISK MANAGEMENT INVESTIGATOR
Amazon
07.2016 - 06.2017
Bachelor of Technology - Information Technology
GREATER NOIDA INSTITUTE of TECHNOLOGY
07.2012 - 05.2016
Senior Secondary School - Science
ST. PAULS' COLLEGE
04.2010 - 03.2012
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