Summary
Overview
Work History
Education
Skills
Accomplishments
Passions
Timeline
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DIPAYAN KUNDU

SENIOR FRAUD ANALYST
Hyderabad

Summary

Dedicated and detail-oriented Fraud Investigator with over 5 years of experience in fraud detection, OSINT investigations, threat analysis, and financial risk mitigation. Proven track record of reducing abuse incidents, uncovering fraud indicators, and leading strategic risk assessments across financial and tech domains. Passionate about proactive research, data validation, and fighting cyber-enabled fraud through automation and optimized workflows

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Senior Analyst| Risk Intel SME

Cognizant Pvt Ltd
Hyderabad
09.2023 - 04.2025
  • Company Overview: Client - Google
  • Conducted advanced OSINT investigations across Google Maps and related ecosystems to identify emerging abuse trends, threat actor tactics (TTPs), and fraud schemes from dark web and public forums, enabling proactive threat mitigation.
  • Strategized investigations into complex attack chains and collaborated with Trust & Safety engineers to develop and refine fraud detection automation, resulting in a 70% reduction in abuse incidents.
  • Led deep-dive risk assessments and regulatory compliance reviews, contributing to 100% compliance and strengthening upstream fraud defenses.
  • Authored comprehensive fraud trend reports and audit documentation for cross-functional stakeholders, driving data-backed decisions in Trust & Safety policy.
  • Delivered hands-on training and mentorship to peers on Geo-Intel processes, case management systems, and resolution strategies, significantly improving investigation quality and turnaround.
  • Applied enhanced analytical techniques in audits and case workflows, reducing downstream impact incidents by 40% and ensuring consistent process improvements.
  • Demonstrated strong domain expertise in fraud analytics, threat intelligence, and cyber abuse prevention within a high-impact, data-sensitive environment.

Senior Analyst- Fraud Reviewer

Blucognition Pvt. Ltd.
Pune
03.2021 - 06.2022
  • Led a 12-member team, specializing in Fraud Investigation, Fraud Detection, and Card Disputes, KYC and KYB.
  • Gather and analyze feedback on case management and collaborate cross-functionally with all other teams for improvement.
  • Designed and conducted training programs for the process, and further trained members on audits, case management of issues related to customer account and payments, commission, fraud and compliance, tooling and communication.
  • Implemented streamlined processes, reducing exposure by 20%. Conducted audits for Regulatory Compliance and achieved a 15% improvement in ratings.
  • Developed Risk Management Strategies, collaborating cross-functionally for enhanced processes. Delivered detailed audit reports to senior management, Collaborated on investigations, successfully recovering $500,000 in misappropriated funds.
  • Expertise in AML, CDD, EDD, Risk Mitigation, Dispute Resolution, Financial Analysis, and Transactions Monitoring.

Process Associate

Amazon Development Pvt. Ltd.
Hyderabad
10.2018 - 03.2021
  • Managed vendor communication, resolved back-order issues, and ensured customer satisfaction.
  • Enhanced customer service at Amazon by addressing over 65 tickets daily, including account, payment-related issues, and fraud-related matters promptly.
  • Identified process improvement opportunities to streamline support for customer relations and support.
  • Boosted customer satisfaction ratings by 20% through process improvements over two years. Coordinated with various departments to meet request deadlines.
  • Provided backup support to the team as needed.
  • Provided feedback for representative skill development and conducted risk assessments for compliance improvement.

Education

Bachelors of Commerce - Finance

University of Calcutta
Kolkata, India
01.2014 - 01.2018

Skills

  • Fraud Investigation and Detectio

  • OSINT and Deep Web Search

  • Query and Case Management

  • Fraud Trend and Case Report Writing

  • Inquiry and Case Resolution

  • Chargeback/Disputes Resolution

AML/KYC/CDD/EDD

  • Risk Mitigation

  • Regulatory Compliance

  • Card/Chargeback Dispute Resolution

  • Client Management

  • Process Training and Knowledge sharing

  • Transaction Monitoring

  • Risk Assessment

  • Transaction Monitoring

  • Risk Mitigation

Customer Relations and Support

  • Strong Analytical skills

  • Advanced Excel

  • Strong Communication Skills

  • Team player

  • Data Analysis

Process Improvement

Accomplishments

  • Extra Mile Performance Award, Consistently recognized as a top performer, receiving the award for outstanding quality and efficiency.
  • Funtastic Award, Received the award for excellence in planning and conducting events, fun sessions, and initiating engaging activities on the floor.
  • Employee of the Month, Received in recognition of exceptional performance and dedication during my tenure.
  • Customer Obsession, Awarded for exceptional performance and dedication.

Passions

  • Travel and Reading
  • Music

Timeline

Senior Analyst| Risk Intel SME

Cognizant Pvt Ltd
09.2023 - 04.2025

Senior Analyst- Fraud Reviewer

Blucognition Pvt. Ltd.
03.2021 - 06.2022

Process Associate

Amazon Development Pvt. Ltd.
10.2018 - 03.2021

Bachelors of Commerce - Finance

University of Calcutta
01.2014 - 01.2018

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DIPAYAN KUNDUSENIOR FRAUD ANALYST