Passionate about creative endeavors, maintaining an active lifestyle, exploring new destinations, and pursuing professional growth opportunities
Shreya Dutta
CAP Associate
Hyderabad
Summary
At Amazon Development Centre, I excelled as a CAP Associate, leveraging my analytical and interpersonal skills to enhance fraud prevention and customer service. By contributing to machine learning improvements, I played a key role in balancing fraud prevention with positive customer experiences, significantly aiding in maintaining the company's integrity and customer satisfaction.
Overview
3
3
years of professional experience
3
3
Languages
Work History
CAP Associate
Amazon Development Centre
04.2022 - Current
- The Concessions Abuse Prevention (CAP) team at Amazon serves a dual mission: protecting the company from fraudulent concession requests while ensuring legitimate customers enjoy hassle-free service.
- By triaging customer contacts based on risk levels and applying appropriate verification measures, CAP agents work to prevent policy abuse while educating customers and rehabilitating those identified with problematic behavior.
- This specialized focus allows general customer service representatives to concentrate on routine customer needs, while CAP team members provide valuable feedback to machine learning models to improve abuse detection accuracy.
- Through this targeted approach, CAP effectively balances fraud prevention with maintaining positive customer experiences for the vast majority of Amazon's customer base.
Education
Bachelor of Arts -
Asutosh College
Kolkata 04.2001 -
Skills
Fraud Prevention Skills
Customer Service Skills
Quality Control Skills
Interpersonal Skills
Analytical Skills
Technical Skills
Business Acumen
Accomplishments
Served as Subject Matter Expert providing guidance and training support to new team members.
Demonstrated consistent excellence, earning multiple performance awards at monthly and annual levels
Interests
Timeline
CAP Associate
Amazon Development Centre
04.2022 - Current
Bachelor of Arts -
Asutosh College
04.2001 -
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