Dhanasree K
Senior Assistant Manager
Shamshabad
Summary
Versatile professional with 8 years in real estate and a proven track record in customer relationship management (CRM), sales, and operations. Expert at driving collections, optimizing CRM processes, and increasing customer satisfaction. Adept at launching and managing residential projects, mentoring teams, and achieving business growth targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Assistant Manager – CRM
Ramky Estates & Farms Limited
08.2021 - Current
- Managed CRM operations, ensuring accurate client data tracking and relationship management to support sales targets.
- Streamlined payment plans, agreements, and bank APF approvals.
- Delivered collection targets through effective client engagement and follow-ups.
- Launched & handed over multiple real estate projects, supervising back-office documentation and possession processes.
- Mentored and led cross-functional teams to improve service standards and customer satisfaction.
- Achieved over 100% of yearly collection (Rs. 250 Cr).
- Analyzed sales and CRM data to amplify conversion rates and optimize customer retention.
Asst. Manager – Sales & CRM
Casagrand Pvt. Ltd.
12.2018 - 03.2021
- Oversaw both CRM and Sales for luxury projects, optimizing post-sale service and documentation workflows.
- Played a vital role in launching 7 projects.
- Effectively strategized and closed sales before Occupancy Certificate, ensuring healthy cash flow.
- Led the CRM function, securing timely APFs and coordinating collections, disbursements, and agreements with clients.
- Delivered key handovers, maintained positive client relationships, and handled after-sales queries.
Executive – Sales & CRM
Purvankara Pvt Ltd.
01.2018 - 12.2018
- Supported sales and CRM teams, providing end-to-end client servicing and documentation.
- Managed channel partners and improved business through targeted incentive schemes.
Education
MBA -
Madras University
Skills
- Customer Relationship Management (CRM)
- Team Building & Training
- Sales Operations & Revenue Generation
- Process Improvement
- CRM Software (SAP)
- Documentation
Certification
Proficient in Advanced Excel & MS Office
Gardening, Travelling and Exploring cultures
Apart from my core qualifications, I am fluent in English,Telugu,Tamil,Kannada and Hindi. I enjoy traveling and exploring different cultures, which has helped me adapt easily to new environments. I also take part in volunteering activities, which have strengthened my teamwork and leadership skills.
Timeline
Sr. Assistant Manager – CRM
Ramky Estates & Farms Limited
08.2021 - Current
Asst. Manager – Sales & CRM
Casagrand Pvt. Ltd.
12.2018 - 03.2021
Executive – Sales & CRM
Purvankara Pvt Ltd.
01.2018 - 12.2018
MBA -
Madras University
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