Results-driven Account Manager and Delivery Leader with a proven track record of building and scaling high-performing accounts within the IT industry. Possessing a strong foundation in strategic planning, sales, and business development, Deevas excels at driving revenue growth and fostering long-term client relationships. Proven ability to lead and develop high-performing teams while delivering exceptional client outcomes.
Overview
27
27
years of professional experience
Work History
Client Partner / Global Account Head
Thoughtworks
4 2017 - Current
Account Growth: Successfully scaled accounts from inception to team of 500 members, achieving 25% year-over-year revenue growth.
Strategic Planning: Developed and executed comprehensive account plans to drive business expansion and client satisfaction.
Experience in building Strong Partnership ecosystem
Team Leadership: Built and mentored high-performing team, fostering a culture of excellence and collaboration.
Operational Efficiency: Implemented process improvements and KPIs to optimize performance and deliver measurable results.
Client Relationship Management: Established and maintained strong client relationships through exceptional service and communication.
Process Champion and Implementation of Agile practices and ceremonies
Experience in setting up Digital Fluency Roadmap, Value Stream Mapping, Measuring Value (OKRs and other techniques), Strategy and Delivery
Customer Management especially C- Level executives
Business Development - Farming and Hunting
P&L owner for the account.
Sr. Delivery Manager - Projects
Microsoft Services Global Delivery (MSGD)
10.2011 - 03.2017
Worked with multiple Microsoft business units and won multiple high impact large scale AZURE, Infra, ERP and .Net projects
Delivered most of the multi-million programs within budget and timeline
Roles and Responsibilities – Program Management for multi-million projects
People Management, Business Development and Delivery Management
Experience in e-Commerce retail domain
Large scale ERP implementation and customization
Managing Functional and Technical teams
Requirement gathering and workshop
Identifying risks and come up with a mitigation plan
Driving Steering Committee meetings
Project tracking and reporting
Own Org-wide/Practice Specific Strategic Initiatives
Monitor and Track Escalations to closure
Conduct RCA & Publish Findings
Track escalations to closure
Process and Program Governance as part of Delivery Excellence Team
Setting up PMO for the account.
Sr. Project Manager / Program Manager
Infosys Technologies Limited
06.2004 - 06.2011
Delivered Multiple mid to large projects and also worked as Onsite Account Manager for 5 years out of Microsoft Campus, Redmond
Roles and Responsibilities – Program Managed Release Management, Roadmap and SCRUM Product Development in Microsoft Online Service Division
Implementation of Agile Practice and Mindset
Skill gap analysis and training plan for team members
Envisioning and budgeting of a program
Requirement elicitation
Implementing Change Management Plans
General Project Management – Program Roadmap, Release Plan, Communication plan, Quality Plan, Status Reporting, Risk identification and mitigation, Issues and resolutions
Defining roles and responsibilities between team members
Reviews and signoff from Product Owners
Co-coordinating with other Product Teams
Privacy team, Business, Operations and Quality auditors and SOX auditors
Unblocking team when there are impediments.
Satyam Computers Services Ltd.
04.2003 - 06.2004
Program Managed following Application and Tools - Refinery Information System transition and Maintenance
Other refinery accounting and reporting applications
Roles and Responsibilities – Transitioning refinery application from other vendor
Managing team in Netherland during transitioning
General Project Management – Transition Plan, Communication plan, Quality Plan, Risk identification and mitigation, Issues and resolutions
Defining roles and responsibilities between team members
Reviews and signoff from Business
Code review, technical specification review and testing
Risks identification and mitigation throughout the project
Unblocking team when there are impediments
Implementing maintenance and support methodology defined by Satyam and BP
Pre-Sales activities and account management.
Polaris Software Lab LTD
01.2001 - 04.2003
Managed following Modules - SCB - user management and reporting for a program
NTL – Development of tool for inventory management of Network devices
NHT – Developed web based tool for New Holland Tractors for Europe region
Roles and Responsibilities – Requirement reviews and Functional spec writing
Managing and allocating work to team
General Project Management – Project Plan, Communication plan, Quality Plan, Risk identification and mitigation, Issues and resolutions
Defining roles and responsibilities between team members
Risks identification and mitigation throughout the project
Unblocking team when there are impediments
Coding and review of complex modules
Technical Specification writing and reviews
Unit and integration testing.
Timex Resources Limited
04.2000 - 01.2001
Performed Sr
Dev role for following modules/projects
Sales automation and forecasting system
Package tracking system for Timex
Timex Resources Limited Internal Web Site
Communication tool development for Timex
Roles and Responsibilities – Technical specification writing
Functional specification writing
Development in ASP, VB and Com technology
Peer code review and unit testing
Integration and System Testing
Impact analysis and bug fixing
Risks and issues identification.
Rolta India Limited
02.1998 - 04.2000
Performed Dev role for following modules/projects
Application development and maintenance for ONGC
Application development and maintenance for Survey of India
Internal application development and maintenance for Rolta India
Roles and Responsibilities – Technical specification writing