Deekshitha thota
Hyderabad
Summary
Dynamic Transportation Specialist at Amazon with a proven track record in project management and effective communication. Enhanced customer satisfaction through proactive issue resolution and collaboration across teams. Leveraged critical thinking to optimize delivery performance, ensuring compliance with service level agreements while mentoring junior analysts to achieve quality benchmarks.
Overview
5
5
years of professional experience
Work History
Transportation Specialist
Amazon
12.2023 - Current
- Working with the Amazon Flex Response Centre team.
- Providing 24/7 global coverage responding to worldwide identification,mitigation, and execution response of Large-Scale Events impacting FlexDelivery partners.
- Ensuring a proper proactive communication before block start andexempt drivers from non-controllable defects before standings change,within our Service Level Agreement (SLA).
- Closely partners with teams such as Shipping and Delivery Support(SDS), Last Mile Payments (LMP), WW Central Operations (CO)departments, and any site Operations team that utilizes Flex.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Transportation Analyst
Amazon
10.2022 - 11.2023
- Following SOP or manager's instructions and ensures tasks are qualitycompliant Contributing to project improvement ideas.
- Responsible for giving timely responses to stakeholders on relatedtasks with guidance, i.e., as per SOP and SLA.
- Proactively raising issues/alarms to manager or stakeholders.
- Meeting business metrics and goals, i.e., SLA, productivity targets andquality benchmarks.
Maintaining records of day-to-day work by updating trackers orworkflow tools. - Meeting predetermined and assigned productivity targets and qualitystandards.
- Provided guidance to junior analysts in effectively conducting research and analysis tasks related to transportation operations.
Subject Matter Expert
Doubtnut
03.2020 - 08.2022
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Negotiated with vendors to secure best prices for high-quality materials and services.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
- Improved project outcomes with application of advanced analytical skills to solve complex problems.
Education
Master of Science - Biotechnology
Chaitanya Deemed To Be University
Hanamkonda, India04-2022
Skills
- Project Management
- Excel Customer
- Teamwork
- Time Management
- Service
- Effective Communication
- Critical Thinking
ACHIEVEMENTS
- Awarded with employee of the month
in Amazon. - Got promoted to advocacy operation
specialist (L3 position). - Recognized with peak Champion in
advocacy operation team. - Awarded with Top performer for
multiple weeks in advocacy operations.
LANGUAGES
- English
- Hindi
Timeline
Transportation Specialist
Amazon
12.2023 - Current
Transportation Analyst
Amazon
10.2022 - 11.2023
Subject Matter Expert
Doubtnut
03.2020 - 08.2022
Master of Science - Biotechnology
Chaitanya Deemed To Be University
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