Dattu Reddy P
Team Manager
Hyderabad/Secunderabad
Summary
Strong background managing cross-functional teams and guiding delivery of complex patient care services. Adept at building a highly collaborative, accountable work culture and Well-trained Healthcare Manager in medical operations, excellent interpersonal communication skills.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Team Manager
Cognizant
08.2023 - Current
- Handling a Team leads with strength of more than 120 folks
- Quick Email response, Mapping ATB files, Production consolidation, MTD, QTD reports, AR days, Shrinkage and Attrition management, Conflicts handling within the team, publishing dashboard, POA for schedule adherence and targets
- Key Performance Indicator Metric reports, Weekly performance deck projects, Attending Client calls, Managing client escalation, sharing and maintaining new Updates, allocation and monitoring to meet the client expectations
- Collaborating with quality to manage daily and weekly feedback sessions for the error trend users and Team, RCA and CAPA to prevent defects, Regular Refresher sessions and conducting PKT's to keep the
- Handling the overall operational and quality management for multiple clients aligned under me
- Sharing RAP and Critical emails to the users committing major errors followed by one to one feedbacks, sharing learnings to improve their accuracy performance and enhance their capabilities
- Adding value to quality and operation team by being a support function to my manager and helping him in terms of accountability and deliverables
- Allocating assignments to the SME's, POA to clear Backlogs, cross-training as a BCP, tracking KPI's for timely deliverables, training and grooming new hired employees, maintaining and updating different reports with effective metrics, conducting hurdles and QA
- Briefing, handling emails and providing insights on client needs, enhance the team/individual quality and production improvement
- Checking on BQM reports to help track, monitor and improvise the client SLAs
Assistant Manager
CorroHealth
10.2021 - 7 2023
- Accomplishes department objectives by managing staff; planning and evaluating department activities
- Create and adapt production processes as necessary; identify, develop and implement production and quality workflow processes
- Delivery industry beating productivity and retention standards by designing and applying excellent incentive schemes
- Proven track record of engaging new clients to successfully execute a seamless implementation process
- Focused on trends and issues for good revenue collection
Team Leader
Omega Healthcare
11.2018 - 09.2021
- Handling Team size of 35 AR Callers
- Calibration sessions with operations and training team
- Subject matter expertise on new clients remain well assured that their business is in safe hands
- Complaint handling ability to turn a complaint into an opportunity
- Constantly look for ways to enhance capabilities of the team with new and relevant training, certification and learning programs
- Generating daily, weekly & monthly Quality Reports
- Review call quality issues on various parameters such as conversational skills, claims resolution and voice quality
Process Trainer
Omega Healthcare Management Pvt Ltd
11.2016 - 09.2018
- Evaluate employee performance to gauge where skills are lacking
- Create training programs to address skill gaps in employees
- Prepare learning materials for programs
- Develop onboarding programs for new employees
- Conduct surveys to gauge the effectiveness of programs
Senior AR Caller
Omega Healthcare
11.2014 - 11.2016
- Need To Call insurance and get denial status
- Worked on Denial Management, sending appeals, Credit Balance accounts
AR Caller
Pradot Technologies
05.2013 - 10.2014
- Worked on Dermatology hospital billing
Education
B.Tech/B.E. - Computers
Jawaharlal Nehru Technological University (JNTU)
Class XII - English
Andhra Pradesh
Class X - English
Andhra Pradesh
Skills
Team Management
Client Management
Email And Escalation Handling Skills
Good Knowledge About MS Excel
MS Word
MS Outlook
PowerPoint
Coursescertifications
Six Sigma Green Belt Certification
Personal Information
- Total Experience: 11 Years 5 Months
- Date of Birth: 05/04/90
- Gender: Male
- Marital Status: Married
Timeline
Team Manager
Cognizant
08.2023 - Current
Assistant Manager
CorroHealth
10.2021 - 7 2023
Team Leader
Omega Healthcare
11.2018 - 09.2021
Process Trainer
Omega Healthcare Management Pvt Ltd
11.2016 - 09.2018
Senior AR Caller
Omega Healthcare
11.2014 - 11.2016
AR Caller
Pradot Technologies
05.2013 - 10.2014
Class XII - English
Andhra Pradesh
Class X - English
Andhra Pradesh
B.Tech/B.E. - Computers
Jawaharlal Nehru Technological University (JNTU)
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