Dasari Swetha
Pochampally
Summary
Experienced IT Support Analyst with 2.6 years of hands-on experience in providing technical assistance and support to end-users. Proficient in troubleshooting hardware and software issues, configuring systems, and ensuring smooth operation of IT infrastructure. Skilled in deploying and maintaining IT assets, resolving technical problems promptly, and delivering exceptional customer service. Proven ability to work effectively in fast-paced environments, collaborate with cross-functional teams, and adapt to evolving technologies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Analyst
DESMI India PVT Ltd
05.2022 - Current
- General administration of active directory and Microsoft exchange: create, edit and maintain user accounts, mailboxes, mail contacts, distribution groups, organizational units, and access permissions.
- Diagnose, troubleshoot and resolve desktop, hardware, and software-related issues (pcs, laptops, monitors, printers, peripherals, headsets, OnePlus, iPhone, mobile devices, VPN, and software applications).
- Managed IT assets, and performed deployment, configuration, and technical support for computers.
- Troubleshot and resolved issues related to remote desktop connectivity, enhancing user productivity and satisfaction.
- Conducted advanced troubleshooting of Citrix-related issues, resolving complex connectivity, application delivery, and performance problems.
- Documented and supported interactions with end-users, ensuring thorough documentation of troubleshooting steps, resolutions, and user feedback to improve service delivery and knowledge base accuracy.
- Managed onboarding and offboarding processes, ensuring smooth transitions for employees by handling change of employment forms and configuring new PCs with required software and network access.
- Maintained servers and systems to ensure network availability and operational efficiency during peak periods, implementing proactive measures to prevent downtime and optimize performance.
- Installed, configured, and supported various software programs on desktops, laptops, tablets, network printers, scanners, and other hardware systems, ensuring seamless functionality and user satisfaction.
- Conducted thorough email spam checks utilizing Centra Cyber Security to proactively identify and mitigate potential security threats, ensuring integrity and confidentiality of organizational communications
Education
MBA - Finance
St. Mary's Group of Institutions
Hyderabad, India06.2020
Skills
- Hardware Maintenance
- Anti-virus software installation
- Software fault diagnosing
- Active Directory
- Mobile device troubleshooting
- Microsoft 365
- VPN
Certification
- Certified IT Support Professional | Jan 2023
Accomplishments
- Achieved Positive Participator of the Year Award.
- Achieved/Maintained Performance Count of Above 95% by Completing Support Tasks and Network Stability with Accuracy and Efficiency.
Timeline
IT Support Analyst
DESMI India PVT Ltd
05.2022 - Current
MBA - Finance
St. Mary's Group of Institutions
- Certified IT Support Professional | Jan 2023
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