Daniel Chandrapaluka

• Managed and led country-to-country and domestic transfer space for EMEA and APAC regions
• Served as the single point of contact for transfers originating from the India hub
• Consistently monitored performance and ensured assigned tickets were completed within agreed SLAs with high accuracy
• Facilitated weekly business reviews and stakeholder interactions to maintain a smooth transfer experience
• Supported business expansions by facilitating internal employee transfers across different business units
• Developed and implemented tools and process automations to drive efficiency and effectiveness
• Collaborated closely with Headcount Planning team to forecast volume and manage resources
• Effectively managed customer and vendor relationships, and adeptly handled escalations
• Regularly performed in-depth analysis of TTR, SLAs, and CU to identify upstream/downstream improvement opportunities
• Worked with business partners to build long-term solutions based on root cause analysis
• Conducted bi-weekly connects with program managers for continuous process improvement
• Collaborated with Legal and Compliance teams to ensure transfer letter templates adhered to policies and local laws
• Developed a checklist for monthly audits with the Quality team to ensure timely completion
• Engaged with Product and Tech teams to identify and eliminate repetitive manual efforts
• Collaborated extensively with recruiters, HRBP, and finance team to ensure a seamless global mobility experience
• Participated in various HR product workshops held in Hyderabad and Bangalore locations

*Established and led an AWS HR Transfer operations team consisting of 6 HR Assistant III (Level 4) personnel and one L4 Team Lead.

• Certified Amazon Interviewer, having hired over 20 employees and conducted 60+ interviews.

• Collaborated closely with the Headcount Planning team to forecast volume and manage resources effectively.

• Partnered with vendor teams to facilitate the hiring of seasonal employees.

• Launched multiple business initiatives alongside AWS, including OPS and Customer Services.

• Coordinated monthly business reviews with Talent Acquisition and stakeholders to assess the team's performance outcomes.

• Led the team of 20 level 3 employees who were based out of Hyderabad & Bangalore hubs
• Managing team escalations and prepared the root cause analysis with the Associates & Specialists
• Responsible for Implementing a virtual working policy in India and collaborated with legal and compliance teams to finalize the templates
• Analyzing OTs, Shrinkages & leaves
• Preparing & maintaining team's & Individual Matrix
• Provide feedbacks on SLA misses and identify the solution to fix the gaps
• Preparing Training planners/charts
• Was nominated as the point of contact for VCC business for document preparation and team expansions within India region
• Worked on transitioning new teams for a new launch of transfers for AWS population within EMEA & APJC region
• Preparation and auditing of quip trackers for any data that the team must work on.

• Transitioned & streamlined the domestic process for the AWS and business developing engineer roles, and remained the sole point of contact for the entire EMEA business group
• Trained & managed vendor teams for additional support during peak and shared their utilization within different teams under Global transfers team to crunch the volume
• Handled escalations and come up with case management/root cause analysis, Created new design for Daily work flow allocations
• Coordinated with the EMEA region's programme team, onboarding, and data management teams to understand the nuances of each country's requirements and compensation, and created a country matrix for the team
• Worked closely with different project managers, Onboarding & Data management teams to close the gaps and finding the Inscope and CTIs for Onboarding & Data management teams
• Responsible to share the TTR to leadership on weekly & monthly basis
• Responsible for updating country matrix & SOP for different domestic processes & maintaining team OT trackers
• Assisted teams meet technical challenges and provided resolution faced during the COVID WFH situation.

• Transitioned & streamlined the domestic offer process for the Corporate, Devices, International consumer roles & business developing engineer roles, and remained the sole point of contact for the entire EMEA business group
• Worked hand in hand with stakeholders involving recruitment, HR Business Partners, Compensation Consultants, Tax team, Business Directors, Transfers, Immigration Team, Payroll, Data Management and On- boarding Teams
• Handled client interaction & escalation and team management
• Reviewed Bi-weekly & monthly deck, ensured Team is at 100% TAT.

• Handled India & US Screening services
• Ensured that the day-to-day deliverables are met on time
• Worked on recruiting, background check and drug testing tools such as iCIMS, PeopleSoft, Attest360, Accurate, Salesforce, Quest Diagnostics.