Demonstrated success in supervising, motivating and mentoring team members to achieve demanding operational objectives under tight deadlines. Experienced trainer, analytical problem-solver and communication facilitator with a solid understanding of best practices in Process.
Overview
17
17
years of professional experience
Work History
System Analyst
IVY COMPTECH PRIVATE LIMITED
Hyderabad
10.2020 - Current
❖ Overall 4 years of experience in Information Technology with emphasis on Software Quality Assurance which includes Manual & Automation Testing. Work Experience On POKER Game.
❖ Work experience in Functional Testing, Regression Testing of all user interface and web based Applications.
❖ Experience in defining Test Scenarios and Test Cases, developing and maintaining Test Scripts, analyzing bugs, interacting with team members and track the bugs till closure.
❖ Well versed with Agile, Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC).
❖ Good experience in software development methodology Agile Scrum.
❖ Knowledge on writing Automation Test Scripts using Element Locators, Web Driver Methods.
❖ Good Analytical and Communication skills and ability to work independently with minimal supervision and perform as part of a team.
❖ Ability to learn and adapt to new tools and technologies very quickly.
❖ Dedicated and self-motiva
Operations Team Leader
IVY COMPTECH PRIVATE LIMITED
Hyderabad
01.2013 - Current
Drafted and submitted written memorandums and reports regarding progress
Identified operational issues and devised goals and plans to address them.
Divided tasks appropriately according to departments.
Conducted analysis of progress and held monthly meetings regarding goals and tasks.
Reviewed plans and set goals for future based on Process request.
Devised measurable and observable steps to achieve operational outcomes.
Assigned plan tasks to different departments and individuals.
Coordinated departments to focus on goal plans.
Senior Associate
GE MONEY BANK
Hyderabad
03.2008 - 04.2019
Reviews potential fraudulent accounts for the prevention and detection of Fraud
Participate in fraud control activities involving Kite Detection, Check Fraud, and Identity
Theft
Assists in maintaining, design and implementation of existing and new fraud detection
Tools
Assists in reviewing New Accounts for fraud risk indicators and compliance
Assists in managing Suspicious Activity reporting program
Other duties as assigned to meet business needs.
Senior Associate
COGNIZANT
Hyderabad
05.2011 - 01.2013
Working for client AT&T(Telecommunications)
Managing orders placed by the sales Department(ORDER MANAGEMENT CENTER)
Deal with different service providers in porting telephone numbers to AT&T Uverse (HANDLE PORT DISCONNECT REQUEST)
Create or cancel the Order on customer’s request
Researching and resolving exceptions given by service providers
Education
Bachelor of Science - Biotechnology
Fr.Roch Memorial High School
Khairthabad
Skills
Triaging skills
Process development
Efficiency improvement skills
Process optimization
Compliance requirements
Ability to track reports
Excellent team building strengths
Timeline
System Analyst
IVY COMPTECH PRIVATE LIMITED
10.2020 - Current
Operations Team Leader
IVY COMPTECH PRIVATE LIMITED
01.2013 - Current
Senior Associate
COGNIZANT
05.2011 - 01.2013
Senior Associate
GE MONEY BANK
03.2008 - 04.2019
Bachelor of Science - Biotechnology
Fr.Roch Memorial High School
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