Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
Generic

D. SURESH KUMAR

Hyderabad

Summary

Results-driven Business Analyst with over 12 years of experience in managing complex operational processes, driving efficiency, and leading cross-functional teams in global business environments. Proven expertise in managing operations, delivering data-driven insights, and optimizing customer service performance. Skilled in stakeholder engagement, project management, and continuous process improvement to enhance service quality, customer satisfaction (CSAT), and operational efficiency. Adept at using analytics tools (Power BI, Tableau, SAP) to monitor and improve key performance indicators (KPIs) such as quality, efficiency, and service levels. Strong communication skills with a track record of driving strategic initiatives in 24/7 support environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Analyst (Commercial Operations)

Veolia (formerly SUEZ and GE Electric)
01.2020 - Current
  • Orchestrating end-to-end business operations, encompassing scope definition, activity sequencing, cost estimation, risk analysis, and quality control, while ensuring strict adherence to organizational policies and objectives.
  • Displaying proficiency in data management by extracting, cleansing, processing, and validating data from various platforms such as Kronos, SAP, SharePoint, AODocs and PCOE trackers.
  • Successfully negotiating and obtaining Intercompany Master Services Agreements (MSAs), Statements of Work (SOWs), Intercompany agreements, and Purchase Orders (POs) from clients worldwide, working as a key liaison between global teams and finance to drive revenue
    generation.
  • Conducting thorough analysis of business requirements to optimize operational processes meet client expectations, and resolve issues during the requirements gathering phase.
  • Achieved cost savings of $1.2 million from vendors over the past four years by eliminating non-productive hours, while also generating an additional $400k in revenue from various regions.
  • Recognized as the best employee of the year in 2021 and subsequently promoted to the position of tech lead in 20
  • Developing comprehensive input-output analysis and resource utilization dashboards, ad hoc
    reports to drive informed decision-making and efficiency improvements.
  • Designing dashboards to analyze data from engineering service providers, including metrics such as man-hours, costs, taxes, and headcount, facilitating resource forecasting, utilization, and evaluation of contractual agreements (MSAs, SOWs, SLAs).
  • Utilizing Kronos data for regional billing analysis and implementing strategies for cost
    optimization.
  • Producing impactful data presentations for leadership steering committee meetings, effectively communicating complex information and insights.
  • Providing oversight of commercial business operations, ensuring seamless execution from
    project initiation to completion.
  • Collaborating seamlessly with regional and cross-functional teams to manage operational activities, including data inputs and claim reconciliations, with a focus on accuracy and efficiency.
  • Managing allocated costs within budget constraints through active tracking and effective expense management.
  • Exhibiting strong communication skills by articulating ideas and perspectives clearly and persuasively to regional teams across the globe.

Sr. Executive (Project Accounting and Analysis)

Toshiba Plant Systems & Services Corporation
04.2014 - 08.2019
  • Created an extensive financial dashboard offering senior management immediate access to real-time insights regarding crucial performance metrics.
  • Developed a new financial modeling approach on a project-by-project basis, pinpointing approximately $1 million in potential annual cost saving opportunities, subsequently executed within the organization.
  • Introduced department-specific cost breakdown structures to facilitate seamless tracking of expenditure, enhancing transparency and
    efficiency in cost management across the organization
  • Conducted detailed analysis of monthly expenses in comparison to historical data, identifying instances of cost escalation and providing insights to management for appropriate action.
  • Collaborated with project managers to develop project execution budgets, ensuring alignment with project objectives and financial
    constraints.
  • Monitored and regulated project expenditures to ensure strict adherence to approved budgets and financial guidelines.
     Prepared and analyzed financial statements, including cash flow statements, profit and loss statements, and balance sheets, presenting
    findings in leadership meetings to facilitate informed decision-making.
    Verified accuracy and completeness of timesheets, invoices from vendors, agencies, and subcontractors, as well as purchase requisitions and
    orders before client issuance.
    Managed supplier relationships by negotiating contracts, pricing, and timelines, and resolving any commercial discrepancies that arose.
    Conducted monthly vendor reconciliations to validate payments and goods/services received, maintaining vendor ledgers and updating
    records in ERP systems and manual excel workbooks for cross-referencing.
     Generated purchase and management information system (MIS) reports on a weekly and monthly basis, as required by management, to
    provide insights into financial performance and facilitate strategic decision-making.
  • Presented cash flow reports and dashboards to various levels of management, highlighting opportunities for cost savings and efficiency
    improvements.
  • Conducted research to identify and evaluate potential vendors in accordance with organizational policies and requirements.
  • Created purchase requisitions and goods receipt notes, ensuring accuracy and completeness of information.
  • Conducted comprehensive checks on PO, verifying details such as cost center, quantity, unit price, VAT/GST, total value, and payment terms to ensure compliance with financial regulations and guidelines

Document Control Specialist (Project Management )

24/7 Corporate Services a Parent Company: Toshiba
05.2011 - 03.2014
  • Administered the management of all project data, ensuring its integrity and completeness from the initial stages through to project handover.
  • Worked collaboratively with the project team to craft detailed and comprehensive project documentation, promoting synergy and cohesion in documentation efforts.
  • Adhered to the project manager's delivery schedule, ensuring timely and accurate uploading of drawings and documents into electronic systems.
  • Acted as a liaison with various document sources to swiftly resolve any issues and uphold the accuracy and reliability of project
    documentation.
    Regularly generated and updated Quality Management System (QMS) dashboards on a weekly basis, enabling real-time monitoring of project
    progress and performance.
  • Consistently provided detailed daily or weekly progress reports to the client, ensuring transparency and fostering ongoing engagement throughout the project lifecycle.
    Maintained biweekly collaboration with the TOSHIBA-HQ team, facilitating seamless updates and delivery of project deliverables within the Document Management System (DMS).
  • Displayed proactive management of project timelines, consistently delivering all project deliverables within established deadlines. Actively engaged in negotiations when required to optimize project outcomes

Education

MBA - Finance & Marketing

I.K Gujral Punjab Technical University
Chandigarh, India
04-2012

Post Graduated Program in Management (PGPM) -

ICFAI Business School
Hyderabad, India
03-2011

Skills

  • Google Workspace
  • MS Excel, Word, PowerPoint
  • Power BI
  • Tableau
  • SAP
  • PCOE Smartsheet
  • EDMS
  • ERP Magna Ramco
  • Jira
  • SQL

Core Competencies

  • Operational Efficiency
  • Strategic Planning
  • Data Analytics
  • Customer Relationship Management
  • Revenue Generation
  • Resource Forecasting
  • Contract Management
  • Conflict Resolution
  • Cost Control
  • Vendor Management
  • Risk Management
  • Data Visualization
  • Process Optimization

Certification

  • Digitalization
  • Business Operation
  • Data Analytics
  • Project Management
  • People Management
  • Digital Marketing

Timeline

Business Analyst (Commercial Operations)

Veolia (formerly SUEZ and GE Electric)
01.2020 - Current

Sr. Executive (Project Accounting and Analysis)

Toshiba Plant Systems & Services Corporation
04.2014 - 08.2019

Document Control Specialist (Project Management )

24/7 Corporate Services a Parent Company: Toshiba
05.2011 - 03.2014

MBA - Finance & Marketing

I.K Gujral Punjab Technical University

Post Graduated Program in Management (PGPM) -

ICFAI Business School

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