Cliffton Lobo

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

• Leading migration project: replicated key modules from legacy to modern product with custom solutions.
• Conducting program configurations and functional testing across environments.
• Acted as SME for Epsilon Loyalty Product; supported onboarding for new and lateral hires.
• Reviewed key data and documents to inform development decisions.
• Documented business processes and operating procedure based on legacy systems.
• Coordinated task and updates to ensure optimal business flow

Key Projects and Clients:

• Canadian Tire Corporation (9M+ customers): Migration from Loyalty to Modern product

• Conducted requirement analysis and client discussions to create BRDs and elicit detailed specs.
• Configured and implemented Loyalty Programs; liaised with stakeholders for enhancements.
• Defined user stories, UI mockups, test criteria, and functional specs for new initiatives.
• partnered with product support teams on defect resolution and feature requests.
• Validated solutions via functional testing,contributed to training materials and documented system behavior.
• Demonstrated deliverables to internal and external stakeholders.

Key Projects and Clients:

• Tractor Supply (30M+ customers): Tier upgrade/downgrade, Citi Co-brand & Petsense integrations, VAP segmentation
• Landmark Group (14M+ customers, 8 countries): Custom CSR modules, Service Request functionality

• Worked with SQL (Oracle DB) to extract data; understood schema, structures, and retention needs.
• Assisted in test case design and defect investigation.
• Explored and supported integrations with Kibana, Business Objects.
• Produced feature documentation aligned to client-specific enhancements.
• Delivered ad-hoc reports and resolved production issues.

Key Projects & Clients:

• Sally Beauty (33M+ customers) : Implemented change request, streamlined documentation.
• Developed a batch automation tool reducing manual work by 90%.
• Created operational guides, offloading task rom BA and Developer roles.