Christian Hubenschmid

System Design and Implementation:

Designing, configuring, and deploying Avaya communication systems, including Avaya Aura (Communications Manager, System Manager, Session Manager), Contact Center solutions, and related applications

Troubleshooting and Support:

Diagnosing and resolving complex technical issues with Avaya systems, providing both remote and on-site support.

Integration and Collaboration:

Working with other IT teams and vendors to integrate Avaya systems with other technologies and ensure seamless functionality.

Customer Interaction:

Engaging with customers to understand their needs, provide support, and ensure customer satisfaction.

Technical Presentations and Demonstrations:

Delivering technical presentations and demonstrations to showcase the product or service's capabilities and value.

Sales Support

Assisting sales teams during the sales process by providing technical expertise, answering questions, and addressing concerns.

Mentorship

Mentored junior engineers in advanced concepts, fostering professional development within the team.

System Implementation:

Configuring, and deploying Avaya communication systems, including Avaya Aura (Communications Manager, System Manager, Session Manager), Contact Center solutions, and related applications

Troubleshooting and Support:

Diagnosing and resolving technical issues with Avaya systems, providing both remote and on-site support.

Integration and Collaboration:

Working with other IT teams and vendors to integrate Avaya systems with other technologies and ensure seamless functionality.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.

Installation and Configuration

Setting up and configuring HiPath systems, including hardware and software components.

Maintenance and Repair

Diagnosing and resolving issues with the HiPath system, including hardware and software malfunctions.

Installation and Configuration

Setting up and configuring HiPath systems, including hardware and software components.

Maintenance and Repair

Diagnosing and resolving issues with the HiPath system, including hardware and software malfunctions.

Configuration

Configuring the telephone system

Maintenance and Repair

Diagnosing and resolving issues with the telephone system, including hardware and software malfunctions.

Periodic maintenance task with the fire alarm system