Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANDRA KANTH KAPUDASI

Hyderabad

Summary

Dynamic Senior System Administrator with proven expertise at WebPT in automating onboarding workflows, achieving an 80% reduction in provisioning time. Skilled in PowerShell and cross-functional collaboration, I enhance operational efficiency while ensuring compliance with security frameworks. Recognized for strong communication skills and a commitment to driving business continuity through innovative IT solutions.

Overview

9
9
years of professional experience

Work History

Senior System Administrator

WebPT
02.2025 - 05.2025
  • Managed end-to-end onboarding and offboarding of trading infrastructure components across platforms.
  • Design and implement Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models to enforce secure and scalable access management.
  • Lead IAM migration projects for legacy systems to modern identity platform like okta and Auth0.
  • Develop and implement privileged Access Management (PAM) solution using BeyondTruth password safe for secure credential handling and privileged session management.
  • Create and automate IAM workflows and provisioning task using powershell and API integration to improve operational efficiency.
  • Collaborate with cross-functional team to build and maintain IAM solutions leveraging Okta,Auth0,and foundational knowledge of Forgerock AM/IDM to support enterprise identity needs.
  • Coordinated FIX API client setups, ensuring seamless connectivity, reduced downtime, and stability for trading clients.
  • Maintained accurate operational documentation and configuration records, improving audit readiness and operational transparency.
  • Collaborated cross-functionally with Development, Network, and Product teams to streamline onboarding for B2B and Retail clients.
  • Developed and implemented policies, procedures, and documentation to standardize platform workflows and reduce operational risks.
  • Monitored and responded to support tickets with high urgency and precision, prioritizing business-critical configurations and incidents.
  • Automated complete user onboarding/offboarding workflows using PowerShell, Okta, Active Directory (AD), Azure VMs, and cloud platforms, cutting provisioning time by 80%.
  • Administered hybrid Active Directory environments, including DNS, DHCP, and Group Policy (GPO) for secure, efficient user access and system management.
  • Integrated HRIS systems (UKG) with AD for automated role and title updates, aligning IT operations with HR processes.
  • Designed and implemented Disaster Recovery (DR) and clustering strategies for critical VMware vSphere systems, enhancing business continuity.
  • Built Infrastructure as Code (IaC) solutions with Terraform reducing infrastructure build times by 60% and improving reliability.
  • Applied CIS (Center for Internet Security) benchmarks to Windows Servers and Active Directory, ensuring compliance and security hardening.
  • Optimized network and storage infrastructure to increase system reliability, reduce latency, and boost application performance.
  • Demonstrate in-depth knowledge of Okta products and services, including Workforce Identity Access Management (WIAM) and Customer Identity Access Management (CIAM) to drive secure identity solutions.
  • Design, implement, and manage Identity and Access Management (IAM) solutions integrated with cloud platforms (AWS, Azure, GCP) ensuring seamless authentication and authorization workflows.
  • Develop and maintain secure integrations using API protocols (SAML, OIDC, OAuth) for application connectivity and federated identity services.
  • Exhibit excellent communication and interpersonal skills to facilitate smooth collaboration between technical and non-technical stakeholders.
  • Maintain a strong focus on attention to detail ensuring accuracy in identity governance and provisioning tasks.
  • Work effectively both independently and within a team, contributing to shared objectives and deadlines.
  • Administer Azure Active Directory (Azure AD), managing user identities, Conditional Access, Multi-Factor Authentication (MFA), and SSO (Single Sign-On) integrations.
  • Proactively monitor Microsoft 365 service health, diagnose incidents, and resolve escalated issues using Microsoft 365 Admin Center and PowerShell automation.
  • Support hybrid identity infrastructures, integrating on-premises Active Directory (AD) with Azure AD for seamless authentication and authorization.
  • Collaborate with cybersecurity teams to enforce compliance frameworks, Data Loss Prevention (DLP), and Microsoft Defender threat protection policies.
  • Deployed cloud-based solutions to increase flexibility, scalability, and resiliency within the organization's technology infrastructure

System Administrator & Support Engineer

Allyis India Pvt Ltd
08.2022 - 01.2025


  • Provided advanced technical support for Microsoft 365 applications including Exchange Online, Teams, SharePoint, OneDrive, and Outlook.
  • Handled escalations for critical incidents involving mailbox migrations, Teams call issues, and SharePoint site access problems.
  • Managed Exchange Online Protection (EOP), spam filtering, and threat management to ensure secure email communication.
  • Configured and maintained Teams collaboration environments, including policies for chat, channels, meetings, and integrations.
  • Supported compliance management with DLP (Data Loss Prevention) policies, retention policies, litigation hold, and eDiscovery cases.
  • Administered Azure Active Directory (AAD), managing user identities, roles, and Conditional Access Policies for secure access.
  • Managed resource provisioning in Azure including Resource Groups, Virtual Networks , and Storage Accounts.
  • Worked on hybrid identity management involving synchronization between on-premises AD and Azure AD.
  • Automated administrative tasks using Power Shell scripts, reducing manual work and improving efficiency by 40%.
  • Collaborated with back-end engineering teams for root cause analysis (RCA) and permanent fix implementation.
  • Managed ticket life cycle in ServiceNow/Jira, ensuring SLA adherence for incident, problem, and change management processes.
  • Developed and executed PowerShell scripts for: Bulk license management. Mailbox configuration and reporting.
  • Contributed to process optimization efforts, improving resolution times by 25% through enhanced documentation and knowledge sharing.
  • Reduced ticket backlog by 30% through effective documentation, automation, and mentoring of junior staff.
  • Improved Azure Security Posture Score by identifying and remediating misconfigurations and unused resources.
  • Increased operational efficiency by 40% by introducing automation scripts for repetitive administrative tasks.
  • Integrated Azure AD with Okta to provide SSO (Single Sign-On) across corporate systems, improving security and access management.
  • Implemented conditional access policies, DLP configurations, and other GDPR/SOX compliance requirements.
  • Supported Azure VMs, monitored access logs for security threats, and streamlined external collaboration via policy enforcement.
  • Supported integration of HR records with IT systems by building custom automation modules for user role changes.
  • Microsoft 365 (Exchange Online, Teams, SharePoint, One Drive)
  • Azure Active Directory, Conditional Access, MFA, RBAC
  • Power Shell Automation
  • Data Loss Prevention (DLP), eDiscovery, Compliance
  • Microsoft Defender for Cloud, Exchange Online Protection (EOP)
  • Technical Troubleshooting (L2/L3)
  • ITSM Tools (ServiceNow, Jira)
  • Incident & Problem Management
  • User Training & Adoption Programs
  • Process Improvement & Knowledge Base Management
  • Backup & Patch Management

Microsoft 365 Administrator

Diebold Nixdorf
01.2021 - 08.2022
  • Administered Microsoft 365 tenant including Exchange Online, Teams, SharePoint, and OneDrive, ensuring availability, security, and compliance.
  • Delivered tailored end-user training programs for Microsoft 365, increasing adoption and productivity across departments.
  • Acted as Microsoft 365 SME, supporting migrations, deployments, and integration with Azure AD and hybrid environments.
  • Automated administrative tasks in Microsoft 365 & Azure using PowerShell, improving efficiency by 40%.
  • Configured Azure Active Directory (AAD) with Conditional Access, MFA, and RBAC to strengthen cloud security posture.
  • Implemented DLP, retention, and compliance policies to align with ISO 27001 and internal governance requirements.
  • Provided Tier 2/3 support for Microsoft 365, Azure, Teams, and Exchange, achieving SLA targets of 99%+.
  • Collaborated on incident management and Root Cause Analysis (RCA), reducing recurring outages by implementing preventive actions.
  • Managed patch deployment for servers and endpoints, maintaining high compliance and reducing security vulnerabilities.
  • Monitored backup operations, resolved failures, and ensured BCP (Business Continuity Planning) alignment.
  • Created technical documentation, SOPs, and Knowledge Base articles, improving support team efficiency by 25%.
  • Collaborated with cross-functional teams on cloud migration projects, ensuring seamless integration of legacy systems to Microsoft 365.
  • Supported security teams by managing Microsoft Defender for Cloud and Exchange Online Protection (EOP) configurations.
  • Maintained accurate work logs in ITSM platforms (ServiceNow, Jira) for issue tracking, reporting, and escalation.
  • Mentored junior engineers on technical troubleshooting, ITIL practices, and automation scripting.


Senior Technical Support Engineer

Tech Mahindra
11.2018 - 04.2020
  • Provided advanced troubleshooting for Windows Server internals, Active Directory replication issues, and group policy conflicts.
  • Tuned hardware and OS settings for improved performance in low-latency environments, supporting business-critical workloads.
  • Resolved escalated security-related tickets and contributed to hardening initiatives aligned with internal audits.
  • Monitor, maintain, and troubleshoot enterprise network infrastructure including LAN/WAN, firewalls, switches, and routing protocols to ensure optimal performance and availability.
  • Administer and support Palo Alto Firewalls, managing security policies, NAT (Network Address Translation) configurations, VPNs (Virtual Private Networks), and threat prevention features.
  • Configure, maintain, and troubleshoot Cisco switches, VLANs (Virtual Local Area Networks), Spanning Tree Protocol (STP), and related technologies to optimize network segmentation and redundancy.
  • Collaborate with cross-functional teams to support infrastructure projects, network upgrades, and deployment of new technologies across enterprise environments.
  • Create and maintain comprehensive network documentation, topology diagrams, and standard operating procedures (SOPs) to ensure operational consistency.
  • Provide advanced support for Windows desktop environments including installation, configuration, imaging, and patch management.
  • Troubleshoot and resolve complex hardware, software, and connectivity issues for end users to minimize downtime and improve productivity.
  • Manage and support mobile device fleets (iOS & Android) using Mobile Device Management (MDM) solutions to enforce corporate security policies.
  • Administer IT Service Management (ITSM) tools such as ManageEngine ServiceDesk Plus, ensuring efficient incident, problem, and change management workflows.
  • Configure, support, and maintain Windows, iOS, and Android devices within enterprise IT environments.
  • Reduced ticket response time by automating routine tasks and optimizing workflows within the support team.

Technical Client Support Analyst

HCS Software Solutions Pvt Ltd
07.2016 - 10.2018
  • Supported Active Directory user accounts, managed group policies, and configured access permissions.
  • Assisted with hardware performance tuning, backup/restoration tasks, and incident resolution on Windows systems.
  • Maintained detailed records of client interactions, ensuring accurate tracking of issue resolution progress.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Information And Computer Systems

Gudlavalleru Engineering College
Gudlavalleru, India
08-2015

Skills


  • Active Directory (AD) Management
  • Azure Active Directory (Azure AD)
  • Group Policy (GPO) Management
  • DNS & DNS Architecture
  • DHCP Administration
  • Windows Administration
  • File System Administration
  • System Updates & Patch Management
  • Backup & Recovery Operations
  • Disaster Recovery (DR) Planning
  • High Availability (HA) Implementation
  • VMware vSphere / ESXi / vCenter Administration
  • VMware Clustering
  • Virtualization Technologies (General Expertise)
  • Configuration Management
  • Infrastructure Upgrading
  • Infrastructure as Code (IaC) using Terraform
  • Infrastructure Planning
  • System Automation using PowerShell & APIs
  • Incident Response & Root Cause Analysis (RCA)
  • Hardware & Software RAID Troubleshooting
  • Relational and Non-Relational Database Concepts
  • Knowledge Base Management
  • Standard Operating Procedure (SOP) Development

  • Microsoft Azure (IaaS/PaaS)
  • Azure MFA (Multi-Factor Authentication)
  • Network, NSG (Network Security Groups), and Blob Storage
  • Infrastructure as Code (IaC) – Terraform

  • Network Administration
  • Network Configuration
  • Network Optimization & Latency Reduction
  • IP Addressing & Subnetting
  • Application Protocols (SMTP, HTTP, FTP, IMAP, POP)
  • TCP/IP Protocol Stack
  • FIX Protocol Trading Infrastructure

  • Least Privilege Access Implementation
  • Policy Creation & Access Control
  • Log Analysis for Security & Compliance
  • HRIS Integration (UKG) for Identity Management

  • PowerShell (Modular Scripting & API Integration)
  • System Automation Tools & Workflows
  • Infrastructure as Code (Terraform)

  • Desktop Troubleshooting
  • Device Configuration
  • Mobile Device Management (MDM)
  • Software Installation & Maintenance

  • Cross-Functional Collaboration with Technical & Business Teams
  • Stakeholder Engagement & Technical Communication
  • Technical Solution Development & Implementation
  • ServiceNow Ticketing & Workflow Management
  • Offboarding and Onboarding Processes

Timeline

Senior System Administrator

WebPT
02.2025 - 05.2025

System Administrator & Support Engineer

Allyis India Pvt Ltd
08.2022 - 01.2025

Microsoft 365 Administrator

Diebold Nixdorf
01.2021 - 08.2022

Senior Technical Support Engineer

Tech Mahindra
11.2018 - 04.2020

Technical Client Support Analyst

HCS Software Solutions Pvt Ltd
07.2016 - 10.2018

Bachelor of Science - Information And Computer Systems

Gudlavalleru Engineering College

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CHANDRA KANTH KAPUDASI