Chandrakanth Banala

Transportation Specialist for various projects at AMAZON

• O Resolving queries of the Delivery Providers with the help of on-site Program Management.

• ● Process : VERIZON- DSL
• Verizon is one of the leading Telecom Company in the US which offers services such as Home Phone, Verizon Wireless, Verizon DSL (Internet), Verizon FiOS (Fiber Optic Solutions) etc.,
• ● Service Description :
• ➢ Inbound Calling where we Troubleshoot Customer’s Internet Technical Issues over the phone by taking Remote Screen Sharing with the help of Tool Provided and provide Resolution for the Internet
• ➢ This Also includes First Time Installation, Managing Account Online, Scheduling Technicians
• ➢ Configure Customer’s Modem and also Third Party routers (Cisco- Linksys, D-Link, Belkin)
• ➢ This Involves Strong Technical, Analytical Knowledge to understand Client Issues and Analyzing
• Issues from Various Operating Systems like Windows (XP, 7), Android, iOS
• Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.