CHANDRA KANTH KAPUDASI
Hyderabad
Summary
Microsoft-certified Senior Technical Specialist with 8+ years of expertise in Microsoft 365, Azure Infrastructure, and on-premises environments. Proficient in Active Directory, Exchange administration, PowerShell automation, and Teams infrastructure. Strong background in security compliance. Recognized as a Subject Matter Expert, adept at leading technical teams and resolving escalated issues in complex, enterprise-grade environments.
Overview
8
8
years of professional experience
Work History
Microsoft 365 & Azure Support Engineer
Allyis India Pvt Ltd
Hyderabad
08.2022 - Current
- Led a team of three engineers as Subject Matter Expert (SME) and escalation point for Azure Infrastructure, Microsoft 365 applications, and Exchange administration
- Provided advanced support and troubleshooting for Office 365 applications, Teams infrastructure, and Azure platform issues, collaborating closely with the back-end support team on ticket escalations and root cause analyses
- Optimized Azure infrastructure configurations, including identity management, role assignments, and policy adherence, improving system performance and user accessibility
- Developed and executed PowerShell scripts to automate administrative tasks across Azure and Office 365, reducing manual workloads by 40%
- Enhanced security protocols across Exchange, Teams, and SharePoint with DLP policies, compliance configurations, and proactive monitoring, mitigating potential threats
- Contributed to documentation on Azure and Office 365 best practices, creating a centralized knowledge base that improved troubleshooting efficiency by 25%
Microsoft 365 Administrator
Diebold Nixdorf
Hyderabad
01.2021 - 08.2022
- Managed Office 365 configurations, security settings, and Azure AD user roles, ensuring optimal performance and security for hybrid environments
- Configured and maintained Teams collaboration tools, enhancing team productivity by managing channels, meetings, and third-party integrations
- Strengthened email security through advanced anti-spam configurations, message tracking, and transport rules across Exchange Online
- Collaborated on Azure-related projects to optimize cloud resources, manage external sharing settings, and monitor Azure AD access logs for compliance
Senior Technical Support Engineer
Tech Mahindra
Hyderabad
11.2018 - 04.2020
- Administered and supported Exchange and Office 365 environments, managing configurations, troubleshooting mail flow, and ensuring compliance
- Resolved high-priority cases by collaborating with engineering teams and using root cause analysis, reducing ticket resolution times significantly
- Acted as a key contributor to technical documentation and knowledge base development, standardizing troubleshooting practices and improving user experience
Technical Support Associate
HCS Software Solutions Pvt Ltd
07.2016 - 10.2018
- Delivered network and application support, diagnosing root causes across DNS, TCP/IP, and Microsoft Office issues
- Ensured quick and efficient resolution of software issues, escalating cases when necessary for higher-level support
Education
Bachelor of Technology - Information Technology
Gudlavalleru Engineering College
01.2015
Skills
- Online Ticketing Systems
- Cloud and Azure infrastructure
- Experience with Microsoft 365 Tools
- Active Directory Administration
- Automated Task Management
- Risk Management Expertise
- Networking
- Data Backup Management
- IT System Management
- Technical Troubleshooting
- User-Centric Application Assistance
Accomplishments
Automation Efficiency: Reduced manual workloads by 40% through PowerShell automation in Azure and Office 365 environments.
Security Enhancements : Strengthened data protection with DLP, DKIM, and DMARC policies, reducing security incidents by 30%.
Leadership in Escalations: Resolved 90% of escalated cases within SLAs as SE, enhancing team performance by 20%.
Optimized Azure Infrastructure: Improved user access and provisioning workflows, optimizing Azure AD operations for streamlined cloud management.
Boosted Collaboration: Increased team productivity by 30% via optimized Teams configurations and integrations.
Knowledge Base Development: Reduced training time by 40% through documentation of Azure and Office 365 best practices.
References
References available upon request.
Timeline
Microsoft 365 & Azure Support Engineer
Allyis India Pvt Ltd
08.2022 - Current
Microsoft 365 Administrator
Diebold Nixdorf
01.2021 - 08.2022
Senior Technical Support Engineer
Tech Mahindra
11.2018 - 04.2020
Technical Support Associate
HCS Software Solutions Pvt Ltd
07.2016 - 10.2018
Bachelor of Technology - Information Technology
Gudlavalleru Engineering College
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