ClickUp/ Asana
Chaithanya Pendli
Functional Consultant
Hyderabad
Summary
Results-oriented Functional Consultant and Project Management Professional with four years of experience in implementation and project delivery. Expertise in leading end-to-end projects, from requirement gathering to post-implementation support, while optimizing Zoho applications to enhance operational efficiency. Proven ability to manage cross-functional teams and coordinate multiple projects, driving process improvements and aligning technology solutions with business objectives. Committed to delivering high-quality results that foster organizational growth and streamline operations.
Overview
3
3
Languages
3
3
Certifications
7
7
years of professional experience
Work History
Functional Consultant
Clares IT Solutions
12.2025 - Current
- Gathered and analyzed business requirements, conducted stakeholder discussions, and prepared BRDs, functional specifications, process flows, and gap analysis documents to support solution design and implementation.
- Implemented and configured Zoho applications, including Zoho CRM, Zoho Books, Zoho Inventory, Zoho Projects, Zoho People, Zoho Payroll, Zoho Analytics, Zoho Flow, and Zoho Sign, based on client business requirements.
- Designed and optimized business processes through workflows, blueprints, approval hierarchies, validation rules, automation, custom modules, and system configurations to improve operational efficiency. Managed end-to-end implementation activities, including data migration, field mapping, user role configuration, system testing, UAT coordination, deployment, and post-go-live support.
- Collaborated with cross-functional stakeholders and technical teams to deliver integrations, customizations, process improvements, and scalable business solutions, aligned with organizational objectives.
- Conducted user training sessions, prepared user manuals, and SOPs, and developed reports and dashboards to drive user adoption, business visibility, and informed decision-making.
Productivity Associate
Nonlinear
06.2023 - 10.2025
- Delivered projects across industries, including tourism, educational consultancy, event management, and fashion, ensuring timely execution, and measurable outcomes.
- Translated complex client requirements into detailed project plans and workflows using ER diagrams, ensuring clarity in scope and deliverables.
- Streamlined operations by identifying bottlenecks and implementing no-code/low-code automation with tools such as Make, Zapier, and Zoho Flow, reducing turnaround times.
- Hands-on experience integrating tools like Zoho Suite (CRM, Projects, Analytics, Flow, Zobot), ClickUp, and AI agents to enhance project tracking and communication.
- Oversaw testing cycles and product evaluations, providing structured feedback that improved feature performance and user experience.
- Created and maintained documentation to support both internal teams and stakeholders.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Business Development Associate
ValueMomentum
05.2021 - 05.2023
- Penetrated targeted accounts to generate sales from within client base.
- Collaborated with teammates to develop sales presentations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Maintained client information and accounts in company databases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed customer relationships and increased overall sales by 80%.
- Engaged with customers to build business relationships.
- Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service.
Business Development Trainee
ValueMomentum
03.2020 - 04.2021
- Took initiative to investigate and manage issues outside documented occurrences.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed onboarding process for new customers and provided training on how to use them effectively.
- Created custom websites for clients through internal console as part of Activation process.
- Created customer satisfaction survey and implemented it to collect feedback from customers, which helped company improve its services.
- Provided ongoing support by responding to emails, chats, and phone calls in a timely manner, as well as addressing concerns or issues raised during client interactions.
- Collaborated with other departments (such as Engineering, Product and Sales) to ensure each customer received optimal experience throughout their time using the product.
- Reached out to existing clients to inform about new product releases and discuss new plans and upgrades.
- Followed documentation and training materials to diagnose, resolve and escalate client support tickets.
- Reviewed overdue tickets and followed up with relevant teams to resolve root cause of delay.
Data and Operations (Internship)
Careers360
04.2019 - 06.2019
- Conducted research and synthesized information from multiple sources to present actionable insights.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collaborated with team to streamline workflow processes and meet project objectives.
- Conducted research, gathered information from multiple sources and presented results.
- Collected, arranged, and input information into database system.
- Maintained office schedule and calendar of workflow and meetings.
- Developed and maintained spreadsheets in Microsoft Excel for comprehensive daily, weekly, and monthly reporting.
Education
PGDM (Post Graduate Diploma in Management) - Marketing/Marketing Management, General
Siva Sivani Institute Of Management
Hyderabad, India04-2020
Skills
Business process analysis
Project planning
Decision-making
Collaborative mindset
Business analysis
Software
Zoho (Projects, Analytics, Zobot, CRM)
Zapier/ Make
Certification
Digital Marketing and Analytics
Timeline
Functional Consultant
Clares IT Solutions
12.2025 - Current
Productivity Associate
Nonlinear
06.2023 - 10.2025
Business Development Associate
ValueMomentum
05.2021 - 05.2023
Business Development Trainee
ValueMomentum
03.2020 - 04.2021
Data and Operations (Internship)
Careers360
04.2019 - 06.2019
PGDM (Post Graduate Diploma in Management) - Marketing/Marketing Management, General
Siva Sivani Institute Of Management