Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Chaithanya Pendli

Functional Consultant
Hyderabad

Summary

Results-oriented Functional Consultant and Project Management Professional with four years of experience in implementation and project delivery. Expertise in leading end-to-end projects, from requirement gathering to post-implementation support, while optimizing Zoho applications to enhance operational efficiency. Proven ability to manage cross-functional teams and coordinate multiple projects, driving process improvements and aligning technology solutions with business objectives. Committed to delivering high-quality results that foster organizational growth and streamline operations.

Overview

3
3
Languages
3
3
Certifications
7
7
years of professional experience

Work History

Functional Consultant

Clares IT Solutions
12.2025 - Current
  • Gathered and analyzed business requirements, conducted stakeholder discussions, and prepared BRDs, functional specifications, process flows, and gap analysis documents to support solution design and implementation.
  • Implemented and configured Zoho applications, including Zoho CRM, Zoho Books, Zoho Inventory, Zoho Projects, Zoho People, Zoho Payroll, Zoho Analytics, Zoho Flow, and Zoho Sign, based on client business requirements.
  • Designed and optimized business processes through workflows, blueprints, approval hierarchies, validation rules, automation, custom modules, and system configurations to improve operational efficiency. Managed end-to-end implementation activities, including data migration, field mapping, user role configuration, system testing, UAT coordination, deployment, and post-go-live support.
  • Collaborated with cross-functional stakeholders and technical teams to deliver integrations, customizations, process improvements, and scalable business solutions, aligned with organizational objectives.
  • Conducted user training sessions, prepared user manuals, and SOPs, and developed reports and dashboards to drive user adoption, business visibility, and informed decision-making.

Productivity Associate

Nonlinear
06.2023 - 10.2025
  • Delivered projects across industries, including tourism, educational consultancy, event management, and fashion, ensuring timely execution, and measurable outcomes.
  • Translated complex client requirements into detailed project plans and workflows using ER diagrams, ensuring clarity in scope and deliverables.
  • Streamlined operations by identifying bottlenecks and implementing no-code/low-code automation with tools such as Make, Zapier, and Zoho Flow, reducing turnaround times.
  • Hands-on experience integrating tools like Zoho Suite (CRM, Projects, Analytics, Flow, Zobot), ClickUp, and AI agents to enhance project tracking and communication.
  • Oversaw testing cycles and product evaluations, providing structured feedback that improved feature performance and user experience.
  • Created and maintained documentation to support both internal teams and stakeholders.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Business Development Associate

ValueMomentum
05.2021 - 05.2023
  • Penetrated targeted accounts to generate sales from within client base.
  • Collaborated with teammates to develop sales presentations.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Maintained client information and accounts in company databases.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed customer relationships and increased overall sales by 80%.
  • Engaged with customers to build business relationships.
  • Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service.

Business Development Trainee

ValueMomentum
03.2020 - 04.2021
  • Took initiative to investigate and manage issues outside documented occurrences.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Managed onboarding process for new customers and provided training on how to use them effectively.
  • Created custom websites for clients through internal console as part of Activation process.
  • Created customer satisfaction survey and implemented it to collect feedback from customers, which helped company improve its services.
  • Provided ongoing support by responding to emails, chats, and phone calls in a timely manner, as well as addressing concerns or issues raised during client interactions.
  • Collaborated with other departments (such as Engineering, Product and Sales) to ensure each customer received optimal experience throughout their time using the product.
  • Reached out to existing clients to inform about new product releases and discuss new plans and upgrades.
  • Followed documentation and training materials to diagnose, resolve and escalate client support tickets.
  • Reviewed overdue tickets and followed up with relevant teams to resolve root cause of delay.

Data and Operations (Internship)

Careers360
04.2019 - 06.2019
  • Conducted research and synthesized information from multiple sources to present actionable insights.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Collaborated with team to streamline workflow processes and meet project objectives.
  • Conducted research, gathered information from multiple sources and presented results.
  • Collected, arranged, and input information into database system.
  • Maintained office schedule and calendar of workflow and meetings.
  • Developed and maintained spreadsheets in Microsoft Excel for comprehensive daily, weekly, and monthly reporting.

Education

PGDM (Post Graduate Diploma in Management) - Marketing/Marketing Management, General

Siva Sivani Institute Of Management
Hyderabad, India
04-2020

Skills

Business process analysis

Project planning

Decision-making

Collaborative mindset

Business analysis

Software

ClickUp/ Asana

Zoho (Projects, Analytics, Zobot, CRM)

Zapier/ Make

Certification

Digital Marketing and Analytics

Timeline

Functional Consultant

Clares IT Solutions
12.2025 - Current

Productivity Associate

Nonlinear
06.2023 - 10.2025

Business Development Associate

ValueMomentum
05.2021 - 05.2023

Business Development Trainee

ValueMomentum
03.2020 - 04.2021

Data and Operations (Internship)

Careers360
04.2019 - 06.2019

PGDM (Post Graduate Diploma in Management) - Marketing/Marketing Management, General

Siva Sivani Institute Of Management
Chaithanya PendliFunctional Consultant