Chaitali Patil
Hyderabad
Summary
Accomplished Sr. Manager at Cognizant Technology Solutions PVT Ltd, adept in strategic planning and cross-functional collaboration. Leveraged data-driven decision-making to exceed performance targets and enhancing team productivity. Skilled in operations management and relationship building, consistently achieving high customer satisfaction and operational efficiency. Versatile Senior Manager specializing in operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Manager
Cognizant Technology Solutions PVT Ltd
11.2018 - Current
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Developed and executed successful training program for new hires, equipping them with essential operational skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager - Soft Services
DLF Power and Services Ltd
08.2017 - 10.2018
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Identified opportunities to cross or up-sell available spaces and communicated customer needs to appropriate team.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
Department Head
Marriott International
11.2015 - 06.2017
Asst Housekeeping Manager
Marriott International, Inc.
06.2013 - 07.2014
Hospitality Specialist
Oberoi Hotels & Resorts, Marriott and Hyatt
06.2004 - 06.2013
Education
Diploma in Hotel Management & Catering Technology - Housekeeping And Operations
Bharati Vidyapeeth
Pune, India05.2004
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Data-driven decision-making
- Process Improvement
- Training and Development
- Budget Management
- Relationship Building
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Certification
- Certified Facility Management Professional
- Post Graduate Diploma in Housekeeping at OCLD
Timeline
Sr. Manager
Cognizant Technology Solutions PVT Ltd
11.2018 - Current
Manager - Soft Services
DLF Power and Services Ltd
08.2017 - 10.2018
Department Head
Marriott International
11.2015 - 06.2017
Asst Housekeeping Manager
Marriott International, Inc.
06.2013 - 07.2014
Hospitality Specialist
Oberoi Hotels & Resorts, Marriott and Hyatt
06.2004 - 06.2013
Diploma in Hotel Management & Catering Technology - Housekeeping And Operations
Bharati Vidyapeeth
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