Biswajit Nayak
Logistics & Supply Chain
Hyderabad
Summary
Seasoned Operations Manager and talented leader with [9] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Manager of Operations
Delhivery Ltd.
09.2019 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Leader
Delhivery Pvt Ltd.
08.2017 - 08.2019
- Ensures end to end smooth running of logistics last mile operations for Kolkata & handling a team size of over 80+.
- Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale, etc.
- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted & responsible for all the SLA's & TAT are maintained.
- Maintenance of all the operational budgets & supervises activities pertaining to vendors for the upcoming new projects during new pin code expansion.
Manufacturing Production Supervisor
Ellora's Cartons
03.2011 - 11.2015
- Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.
- Coordinated with quality control teams to implement corrective actions in response to internal audits or customer complaints, ensuring continuous improvement of products and processes.
- Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
- Worker payment & Attendees Maintenance
- Cash Handling & Stock Maintenance
- Order Received & Dispatched
- Database & File Maintain and Computer Entry
- Clients Handling & Feedback.
Education
High School Diploma -
Kanak Durga Bidya Pitha
Orissa 04.2001 - 04.2007
Diploma in ANIIT - Software Engineering
NIIT
Kolkata, India 04.2008 - 04.2011
High School Diploma -
Shree Jagannath Sanskrit University
Puri, Odisha 05.2013 - 04.2015
Skills
Logistics Management
Team Leadership
Operations Management
Problem-Solving
Staff Development
Decision-Making
Data Management
Data Analysis
Cost Reduction
Health and safety compliance
Accomplishments
- Promoted to Manager after 2 years with the company.
- Reduced operational expenses by 60% by streamlining branch operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 70+ staff members.
- Earned the “Star Performer” Award in 2024 for Last Mile Operation.
Travelling, Bike Riding, Listening Music.
My passion is travel, I just love visiting new places, immersing myself into local cultures of life around the world and discovering the unexpected with Bike and Car. During the travel love to listen soft music for feel the nature & My Self...
Timeline
Manager of Operations
Delhivery Ltd.
09.2019 - Current
Team Leader
Delhivery Pvt Ltd.
08.2017 - 08.2019
High School Diploma -
Shree Jagannath Sanskrit University
05.2013 - 04.2015
Manufacturing Production Supervisor
Ellora's Cartons
03.2011 - 11.2015
Diploma in ANIIT - Software Engineering
NIIT
04.2008 - 04.2011
High School Diploma -
Kanak Durga Bidya Pitha
04.2001 - 04.2007
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