Bhuvaneshwari Devaraj
Operations Manager - Supply Chain Management/ Procurement
Bangalore
Summary
Experienced operations and Supply chain professional with proven track record in managing Large - scale Logistics and operational processes. Adept at leading teams of up to 30 + staffs optimizing productivity and driving significant cost savings. Skilled in advanced project management. Agile methodologies, and Lean Sic Sigma principles,with a strong focus on achieving operational excellence and compliance. With a Master in Business administration .Seeking a challenging role to leverage , expertise in operations management to deliver exceptional results
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Operations Manager SCM Operation
IBM India Pvt Ltd
Bangalore
03.2010 - Current
- Responsible for managing 40+ Telstra Telecom centers/sites across Australia.
- Responsible for forecasting inventory of 90k materials, and increased accuracy by 20%.
- Responsible for handling stakeholder suppliers' invoice process, e-journal process, finance database, blocked invoices, good receipting, and payment clearance for 30+ suppliers' accounts.
- Led operations team in daily tasks, optimizing workflow and increasing efficiency by 20%.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, on boarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
HR Partner and Business Coordinator
Bharti Airtel Limited
09.2007 - 10.2009
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Handling the recruitment process and Resolving Complaints & Request within SLA
- Coordinating with concern department and taking corrective measure to resolving issues
- For better & faster CSAT- Root Cause Analysis & Follow Up with every Team for Corrective Action
- Maintaining records of the candidates and Office Administration
- Checking of complaints ensuring for rectification & reducing repeated complaints
- Handling customer enquiry ensuring uniformity in process understanding at the customer’s & the organization’s end
HR- Executive/Admin
Real Power Vision
Bangalore
01.2006 - 08.2007
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
Education
MBA - Human Resource Management
Annamalai University
Bengaluru, India 04.2001 -
Bachelor of Arts - Accounting And Business Management
Bangalore University
Bengaluru, India 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Logistics Management
Accomplishments
- Earned Award for Excellence in Performance from Stakeholder - 2024
- Recognized by management for SCM projects delivering outstanding 100 % Accuracy.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Reducing the Cost and Work time and was Certified with Six Sigma Yellow belt project -IBM awarded
- Earned Cultural Catalyst Award 2023
- Received Best Manager - Employee Choice Awards 2022
- Potential Non-Contracted Spend Reduction: $105M
- Potential Tail Spend Reduction: ~$93M
- Awarded with Best Employee -Gem award in IBM 2012-2013
Certification
Lean Six Sigma yellow Belt project
Timeline
Operations Manager SCM Operation
IBM India Pvt Ltd
03.2010 - Current
HR Partner and Business Coordinator
Bharti Airtel Limited
09.2007 - 10.2009
HR- Executive/Admin
Real Power Vision
01.2006 - 08.2007
MBA - Human Resource Management
Annamalai University
04.2001 -
Bachelor of Arts - Accounting And Business Management
Bangalore University
04.2001 -
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