Bhrigu Sharma
Tech Lead
Delhi
Summary
Dedicated and enthusiastic Technical Lead with a passion for technological solutions and extensive experience in providing support to businesses. Proven ability to handle High Availability solutions, root cause analysis, and customer escalations. Skilled in utilizing Microsoft tools and committed to continuous learning and professional development. Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Technical Lead
Concentrix
11.2021 - Current
- Conduct root cause analysis to identify and resolve technical issues promptly
- Hyper-V virtualization, creating, managing, migrating virtual environments
- Quick and live migrations of virtual machines
- Storage migration services and solutions
- Nested Virtualization
- Clustering and HA
- Network solution for clustered environment virtual machines
- Demonstrate expertise in dealing with escalations and utilizing soft skills to de-escalate situations effectively
- Provide extensive support to global customers with High Availability solutions.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Installed system updates to address vulnerabilities and reduce security issues.
- Identified issues, analyzed information and provided solutions to problems.
- Researched and adopted new technologies to add value to existing offerings.
Storage Support Specialist
Teleperformance
11.2018 - 11.2021
- Managed Solid State Drives and Hard Disk Drives storage support
- Providing backup options and Drive cloning solutions
- Dealing with issues with memory cards, Mp3 players, flash drives.
- Cloning HDD to SSD
- Providing reliable backup solutions
- Creating and deleting storage partitions
- Managing and tuning performance of SSDs and other storage devices
- Working with NAS devices for small business / personal environment
Education
High School Diploma -
Crescent Public School
Pitampura, Delhi 04.2001 - 04.2009
College Graduation -
Kurukshetra University
04.2001 - 04.2013
Skills
Proficient in High Availability solutions such as Hyper-V, Clusters, Storage solutions, and Backup solutionsundefined
Additional Information
Fun-loving and cheerful personality with a belief in the power of positivity.
Timeline
Technical Lead
Concentrix
11.2021 - Current
Storage Support Specialist
Teleperformance
11.2018 - 11.2021
High School Diploma -
Crescent Public School
04.2001 - 04.2009
College Graduation -
Kurukshetra University
04.2001 - 04.2013
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