Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
BHAVISH REDDY B

BHAVISH REDDY B

Hyderabad

Summary

Detail-oriented project management professional with 3.5+ years of experience leading cross-functional initiatives across product, operations, and customer success in highgrowth digital environments. Skilled in resource allocation, stakeholder engagement, risk mitigation, documentation, and multi-phase project planning. Adept at creating executive dashboards, maintaining SOPs, and coordinating multi-team delivery cycles. Currently pursuing PRINCE2 certification to formalize structured project delivery expertise. Backed by a Global MBA with a focus on Strategy & Operations, bringing a disciplined, data-driven approach to project execution in matrix environments.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Think & Learn PVT LTD
01.2022 - 05.2023
  • Led the execution of 5+ cross-functional initiatives across customer success, marketing, and product—impacting over 1.2 million users through onboarding, engagement, and lifecycle programs.
  • Built and maintained Excel dashboards that tracked 15+ KPIs including activation rate, SLA compliance, churn triggers, and campaign ROI, improving reporting turnaround by 40%. Created and managed dashboards using Excel to report on KPIs including timeline adherence, team velocity, and scope changes.
  • Managed weekly project planning cycles with 4–6-week horizons, allocating resources for teams of 25–50 people and ensuring 95% milestone adherence across tracked initiatives.
  • Spearheaded a lead scoring and prioritization model that improved support and sales handoff efficiency by 18% and reduced resolution turnaround time by 36 hours.
  • Coordinated campaign launches contributing to over ₹6 crore in direct customer retention value through increased usage and engagement.
  • Facilitated executive review sessions, QBRs, and post-mortems on all major rollouts—impacting decision-making for 20+ leadership stakeholders.
  • Trained and onboarded 30+ team members in new workflow systems and CRM automation protocols, boosting internal adoption rates by 25% within one quarter.
  • Supported vendor onboarding processes and ensured integration timelines aligned with delivery expectations.

Product Specialist

Think & Learn PVT LTD
01.2020 - 01.2022
  • Supported product launches across 5+ regional markets, contributing to a 15% increase in onboarding completion rates through optimized support workflows.
  • Created weekly progress trackers and QA protocols that reduced internal handover delays by 25% across three departments.
  • Coordinated feature rollouts impacting over 200 users, ensuring stakeholder sign-off and documentation for each sprint cycle.
  • Mapped user onboarding feedback from over 15K records into actionable insights that drove a 20% improvement in first-week user activation.
  • Developed Excel-based cohort analysis templates used across 3 product pods to standardize retention and usage reporting.
  • Collaborated with customer support and analytics to identify and resolve over 300 unique onboarding escalations, improving resolution SLA from 72 to 36 hours.

Education

MBA - General Management, Marketing, Market Research, Strategy

SP Jain London School of Management
London,UK
09.2024

Bachelor of Technology - Mechanical Engineering

BML Munjal University
Gurgaon, Haryana
08.2019

Skills

  • Project Planning & Execution
  • Governance & Documentation
  • Risk Identification & Mitigation
  • Stakeholder Management
  • Agile & Waterfall Methodologies
  • Project Scheduling & Workstream Ownership
  • SOP & SLA Standardization
  • Cross-Functional Team Coordination
  • Performance Dashboards & Reporting
  • Project Lifecycle Management
  • Excel (Advanced)
  • Google Analytics
  • Jira
  • Smartsheet
  • CRM Systems (Salesforce)
  • Automation Workflows
  • KPI Dashboards
  • SOP Tools

Awards

  • Successfully managed cross-functional planning and delivery of three high-stakes projects, impacting over 1M users.
  • Reduced delivery friction by 25% through structured risk reviews and proactive issue resolution.
  • Improved reporting efficiency by designing centralized dashboards for leadership and team-level performance tracking.
  • Recognized for excellence in stakeholder coordination and promoted to Assistant Manager within 18 months.
  • Maintained 100% SLA and First-Time Success across multiple onboarding and enablement sprints.

Timeline

Assistant Manager

Think & Learn PVT LTD
01.2022 - 05.2023

Product Specialist

Think & Learn PVT LTD
01.2020 - 01.2022

Bachelor of Technology - Mechanical Engineering

BML Munjal University

MBA - General Management, Marketing, Market Research, Strategy

SP Jain London School of Management

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BHAVISH REDDY B