English , Hindi and Telugu
Bhavani G
Sr Quality Lead
Hyderabad
Summary
Proficient at quick learning new procedures and taking ownership of diverse projects. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to . Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Thoughtful Quality Control Team Lead with [11] years of big-picture planning and systematic assessment of product standards. Tenacious strategist known for continual product consistency with meticulous detail orientation. Implements lasting quality-control measures, prioritizing customer satisfaction and long-term brand reputation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of scientific principles Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Quality] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Sr Quality Lead
Harmony United Medsolutions Pvt Ltd
Hyderabad
08.2023 - Current
- Optimized supply chain performance by evaluating supplier capabilities, monitoring their performance, and driving continuous improvement initiatives.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted data review and followed standard practices to find solutions.
- Maintained service records, coordinated repairs and oversaw preventive maintenance of manufacturing equipment.
- Facilitated employee training on quality standards, protocols, and best practices, leading to increased awareness and adherence across the organization.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Improved product quality by implementing strict quality control measures and conducting regular inspections.
- Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
- Developed quality policies, procedures, and work instructions tailored to the specific needs of the organization.
- Remained compliant with federal, state and municipal regulations related to safety of company and personnel.
- Promoted teamwork and collaboration within the Quality team, leading to increased productivity and overall job satisfaction.
- Leveraged data analytics tools to monitor trends in product defects, enabling proactive problem-solving efforts before escalation into larger issues.
- Reviewed production processes and identified potential quality issues.
- Ensured compliance with relevant regulations such as ISO 9001 by conducting regular audits both internally and externally.
- Led a team of quality inspectors to ensure consistent adherence to industry standards and company policies.
- Developed and implemented procedures to meet product quality standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products.
- Enhanced overall production efficiency through the development and implementation of effective quality management systems.
- Championed a culture of excellence within the organization by setting high expectations for performance and holding employees accountable for results-driven outcomes.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Communicated effectively with customers regarding their concerns or inquiries related to product quality or safety.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Handling US Health Care Psychiatric care.
- Handling 4 departments (Customer Service, Office Management,Billing & Collections, AR calling).
Quality Lead
Tele Performance
Hyderabad
08.2018 - 07.2023
- Providing key customer support for company's services.
- I will be tasked with overseeing five members of quality analysts.
- Conducting short calls and dispositions analysis.
- Conducting RCA on FTR & FATAL Sality Monitoring
- Giving Feedbacks on Time & Motivating Agents
- Ensuring 100% Quality and customer satisfaction
- Monitoring new executives (Pre & Post Shift)
- Quality introduction to new trainees
- and Examining EURA & customer effort.
- For better reporting efficiency, maintained call listing database.
- Monitoring reports & MIS of Quality Handling escalation calls
- Floor support and follow up's.
- Monitoring CMS and floor management
- Call auditing to understand product knowledge for team
- Took leadership on their performance how to perform on quality given standard points
- Conducted refresher training along with training team
- Auditing calls & giving instant feedbacks
- Organized motivational activities for team
- Process transaction Completed for AP Inbound & Outbound
- Conducting calibration process to QA's
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Quality Spock
GJ Solutions
Hyderabad
03.2015 - 04.2018
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted regular audits to assess compliance with diversity and inclusion regulations and guidelines.
- Provided guidance on best practices for promoting inclusive work culture during new hire orientation sessions.
- Designed employee surveys to gauge sentiment around workplace culture, inclusivity, and engagement levels.
- Partnered with senior management to integrate equality objectives into overall business strategy.
- Leveraged workforce analytics to identify trends related to diversity and inclusion progress over time.
- Reviewed internal communications materials from equity lens ensuring unbiased representation of company values.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Reduced incidents of workplace conflict by developing practical resources on communication styles, unconscious biases, and emotional intelligence techniques for staff members at all levels of organization.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Initiated awareness campaigns to promote understanding of diversity and inclusion concepts across organization.
- Championed positive work environment by addressing any instances of bias or discrimination swiftly and effectively.
- Collaborated with HR teams in developing fair compensation structures that accounted for diversity-related factors.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Supported underrepresented groups within organization through mentorship programs and networking opportunities.
- Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
- Established partnerships with community organizations focused on supporting marginalized populations in both employment access efforts as well as professional development initiatives outside workplace setting.
Team Leader - Operations
Bricks info Tech
Hyderabad
08.2012 - 08.2013
- Tracked key metrics and developed spreadsheets and data models.
- Created plans and communicated deadlines to complete projects on time.
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained database systems to track and analyze operational data.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Implemented employee recognition programs that boosted morale and increased retention rates within team.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so could remain focused on their tasks.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Mentored and guided employees to foster proper completion of assigned duties.
- Gathered, organized and input information into digital database.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Care Executive - Jr. Quality Analyst
Aegis
Hyderabad
05.2011 - 05.2012
- Coordinated timely responses to online customer communication and researched complex issues.
- Handling inbound customer calls.
- Resolving customers query, taking requests, complaints.
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Continues given Star Performances for 6 months.
- Applied for IJP Quality role got selected.
- Promoted as Jr.Quality Analyst in this period.
- Handling team performance auditing calls sharing feedbacks to agents based on quality scores.
Education
Intermediate -
Sri Harsha Junior College
HyderabadS.S.C -
Spring's High school
BSC -
Gauthami Degree College For Women
Skills
External Auditing
Effective team leader
Excellent Work Ethic, Excellent Verbal and Written Communication
Fishbone diagrams
Quality Metrics
Multitasking Abilities
Goal Setting
Quality SOPs Development
Report Preparation
Quality System Development
Time management abilities
Quality Management
Total Quality Management
Quality Process Audits
Operational Excellence
Quality Planning
Quality Management Systems
Team Collaboration
Teamwork and Collaboration
Self Motivation
Continuous Quality Improvement
Internal Auditing
Quality Goal Development
Cross-Functional Teamwork
Team Training
External Auditing
Languages
Excellent
Timeline
Sr Quality Lead
Harmony United Medsolutions Pvt Ltd
08.2023 - Current
Quality Lead
Tele Performance
08.2018 - 07.2023
Quality Spock
GJ Solutions
03.2015 - 04.2018
Team Leader - Operations
Bricks info Tech
08.2012 - 08.2013
Customer Care Executive - Jr. Quality Analyst
Aegis
05.2011 - 05.2012
Intermediate -
Sri Harsha Junior College
S.S.C -
Spring's High school
BSC -
Gauthami Degree College For Women