Cluster Lead and Data Analyst
TCS
01.2022 - Current
- Led 3 scrum teams with 15 team members, 5 Trainee associates and handling 19 applications
- Gained expertise in Decision Making, Problem Solving, Reports & Dashboards for KPI, presentations, Leadership, cross functional Teams Management, Performance Tracking, Creative Thinking, Jira.
- Identified areas of improvement within the cluster, presenting them to clients with data analysis, implementation approach and benefits upon implementation. Then, implementing with targeted action plans.
- Analyzed large volumes of data as part of Ticket trend analysis and identified manual tasks and converted them into SOP – Standard Operating Procedure, help documents where the new team members or L1 team can follow the document to resolve the issue without development/Production support team’s involvement.
- Reduced operational costs of around 90000$ per annum through comprehensive process improvement initiatives such as, identifying manual work from all perspectives such as client/developer/support team and making them available to stakeholders by automating them.
- Introduced concept of How-to-do help documents on every application so that users can perform their work inside applications independently without submitting tasks to get the things done with production support team.
- Developed a new application where access management of new and existing employees is completely taken care along with approval workflow
- Initiated and developed few scheduled jobs in Unix to reduce manual and repetitive work.
- To avoid manual monitoring done by production support team, Initiated Batch job success/Failure notifications method. All errors and logs are captured, analyzed to send out the appropriate notification mail to production support team.
- Based on Business Needs, Suggested & designed POC – Proof of Concept to ease daily activities of Field Managers with thorough research and with multiple discussions with stakeholders and product owner to know the pain points, leading to increased revenue growth
- Coordinated with other cluster leads to streamline agile processes and ensure consistency across teams
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Cross-trained existing employees to maximize team agility and performance and involved in performance evaluation.
- Facilitated successful cross-functional collaborations for the completion of key projects such as CICD & WAS migration, fostering strong working relationships among team members.
