Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Beaulah Grace Nekuri

Hyderabad

Summary

Results-driven professional with two years of experience in customer engagement and business services, adept at identifying customer needs and delivering tailored solutions to cultivate long-term relationships. Proven expertise in consultative selling, upselling, and cross-selling, consistently achieving and surpassing performance targets. Strong commitment to enhancing customer satisfaction and loyalty, contributing significantly to overall business growth. Passionate about leveraging skills to drive sales success while ensuring an exceptional customer experience.

Overview

2
2
years of professional experience

Work History

Retail Associate

Amazon
06.2025 - 09.2025
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Service Representative

24/7.ai
07.2023 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Consistently met or exceeded KPIs, such as response time, resolution time, and customer satisfaction scores.
  • Identified and escalated complex issues to the appropriate department, while keeping customers informed.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Assisted customers with product selection, sizing and styling and provided accurate information about products, prices and services and processed returns, exchanges, and refunds in accordance with company policies.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Education

B.Tech - Computer Science Engineering

BVC Engineering College
Andhra Pradesh
05-2023

Skills

  • Product sales
  • Client support
  • Sales development
  • Customer needs assessment
  • Active listening
  • Upselling
  • Time management
  • Payment processing

Disclaimer

  • I declare that the aforementioned information is correct to the best of my knowledge and belief. I pledge to keep you informed of any.

Timeline

Retail Associate

Amazon
06.2025 - 09.2025

Customer Service Representative

24/7.ai
07.2023 - 05.2025

B.Tech - Computer Science Engineering

BVC Engineering College

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Beaulah Grace Nekuri