Bandi Rani Kalyani

Role: Admin and Developer

• Creating Catalog items, workflows, flow designer as per the client requirement
• Completed one successfully fully implementation project from scratch completely handling Knowledge management and Service Request Management
• Creating custom tables and transform map to load data • Creating catalog client scripts, script include to fulfill the requirement
• Implemented and customized ServiceNow workflows, business rules, UI policies and client scripts to automate and streamline processes
• Get some experience on the ITIL Process Configuration like Incident, Problem, Management, Knowledge Management, Service Catalog, and SLA in ServiceNow
• Create custom notifications for different modules in ServiceNow
• Integrate ServiceNow with other systems using REST based integrations and create scripted REST APIs

• Created & used update sets to move/migrate customization between service Now instances
• Designed, implemented, tested and deployed business rules in service Now platform
• Provided technical solutions and implement, such as client scripts, UI actions & policies
• Created and managed scripts and workflow & also verified the workflows in service Now.

• Work with the QC (Meta Quality Control) team where the edits are rechecked to ensure the Verify assurance of work and Verified/publish the content live on the Google Maps.
• Provide analytical and data driven Decision-making support
• Work closely with leads to develop and define new and improved metrics, tools and Reports
• Execute quantitative Verify analysis that translate data into actionable insights

Mapmaker & RMI. And similar Meta Analyst responsibilities.

• Monitor the new process team and responsible to take care of all aspects of process with minimal Support.
• Involved in manual testing for release of updated maps (Google Maps).
• Assisting trainers in providing process knowledge to new trainees also to answer FAQ’S related to the process
• Disseminate Process Knowledge: Provide or organize trainings as necessary.
• Involved in documentation, presentation and validation of multiple projects.