BAMMIDI MANI BABU
Cloud & infrastructure - Senior Engineer
Summary
Professional with extensive experience in operational oversight and emergency response. Adept at maintaining situational awareness and coordinating with multiple teams for seamless operations. Known for reliability and adaptability in high-pressure environments, with focus on collaboration and results.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Senior Engineer - Cloud & Infra Management
LTIMindtree Ltd.
06.2022 - Current
- Contributed to organizational growth by leveraging expertise in command center operations to inform strategic planning initiatives and drive continuous improvement across all aspects of the business.
- Established a culture of continuous improvement within the command center, fostering innovation and process optimization among team members.
- Fostered strong relationships with external partners such as vendors or service providers, ensuring timely support when needed to maintain optimal command center functioning.
- Collaborated with cross-functional teams to develop and implement effective solutions for complex challenges in the command center environment.
- Reduced incident response times through the development of comprehensive escalation procedures and protocols.
- Played a pivotal role in numerous incident response efforts, providing critical analysis and guidance to cross-functional teams during high-pressure situations within the realm of command center operations.
- Monitored communications to detect important information related to current and planned military operations.
- Trained and mentored junior engineers, providing guidance and direction.
Technical Process Specialist (L3, 3A)
Infosys Ltd
01.2019 - 06.2022
- Experience in network infrastructure services: 24x7 monitoring, incident management & troubleshooting capacity management, perform regular Back up, maintain CMDB (network inventory and spares), Real time traffic analysis, configuration management
- Currently under part of 24/7 infrastructure support where we include in responding to emails / alerts quickly, analysing the issue and performing the basic troubleshooting
- Manage servers, Network devices, commissioning/decommissioning, alerts configuration, enabling/disabling application monitoring and reporting through SolarWinds Orion
- Monitoring and troubleshooting Broadband DSLAM, Access switches through Net Cool and Radvis
- Working on GPON, ISAM NB/BB, RCM, RIM, CMUX NB/BB, AM35 technologies
- Troubleshooting at Level 2
- Configuring the GPON, ISAM and ASAM over the Ethernet through MSE router
- Guide team in understanding the severity and impact of the Incident and responsible for the bridge driven on Major Incidents
- Support on site Field engineer to resolve customer trouble tickets
- To respond to all client requests for technical support by phone, Email and inter-office chat service
- Have effectively driven the incident management process using Super dam
- Provided up to date management information, including KPIs (Key performance Indicators) and reports
- Perform analysis and create action plan to reduce the open cases
- Automating the process to reduce efforts required for follow-up on the existing cases
- Handle escalations from client and provide action items
- Jeopardy Management of customer Impacting incidents to achieve SLA
- Handling Medical customers on priority basis, Approval & closure for planned Events
Ran engineer
Huawei Technologies
03.2018 - 08.2018
- Network monitoring & Troubleshooting of sites
- Troubleshooting of sites from remote access by using different tools
- First Level Analysis and Resolution
- Providing remote assistance and on customer site intervention for resolution of network problem
- Creation of tickets for SA (Service affecting) and NSA (Non-service affecting) issues and working on it with severity and SLA defined
- Monitoring alarms in NETCOOL, creating TT, coordinating with Field Engineers to resolve the issues
- Provide exact identified issue and suggest possible resolutions
- Alarm/Fault management, Performance management and SLA management
- Give remotely support to the field engineer in field activity & in network troubleshooting
NOC Engineer
Global Telecommunications Ltd
04.2016 - 02.2018
- Experience in network infrastructure services: 24x7 monitoring, incident management & trouble shooting, change management
- Hands on experience on GSM nodes VLR /MSS/ GMS/BSC
- Link, Link-set, Link Connections monitoring
- Trouble Ticket (TT) creation in Remedy and Incident & problem Management
- Manage ticket queue using Ticketing System like BMC Remedy 7.1
- Technical Support for Network, IT Infrastructure, OSS System & any technical issues
- Assisting NOC members with escalated cases
- Producing network incident / Alarm monitoring and periodic reports
- Checking all trouble tickets to ensure accuracy and completeness
- Preparing daily progress reports, daily fault reports PM reports as well as RCA to send it circle managers
- Excellent communication skills even working with distraught customers and effectively resolving their issue
Education
B.Tech - Electrical And Electronics Engineering
BVC Engineering College
Amalapuram, India 04.2001 -
Skills
ITIL Frame Works
Escalation Management
Service Now
Technical expertise
Service Level Agreements
Operations Management
Monitoring tools
SolarWinds
Netcool
Ericsson
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Senior Engineer - Cloud & Infra Management
LTIMindtree Ltd.
06.2022 - Current
Technical Process Specialist (L3, 3A)
Infosys Ltd
01.2019 - 06.2022
Ran engineer
Huawei Technologies
03.2018 - 08.2018
NOC Engineer
Global Telecommunications Ltd
04.2016 - 02.2018
B.Tech - Electrical And Electronics Engineering
BVC Engineering College
04.2001 -
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