SQL
Balendu Gowtham Annavarapu
Associate
Hyderabad
Summary
Detail-oriented professional with strong customer service skills. Experienced in data analysis and process improvement, contributing to enhanced operational efficiency and increased customer satisfaction.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Associate
WNS Global Services
10.2023 - Current
- Analyzed client data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance service delivery efficiency.
- Developed training materials to support onboarding of new team members.
- Managed project timelines and deliverables to ensure consistent outcomes.
- Implemented quality control measures to maintain high standards of accuracy.
- Streamlined reporting processes, reducing turnaround time for client insights.
- Facilitated regular team meetings to discuss progress and resolve challenges.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Systems Engineer
Wipro Limited - Gate 1
03.2022 - 01.2023
- Led troubleshooting efforts for complex system issues, improving incident response time.
- Mentored junior engineers on best practices in systems design and implementation.
- Assisted in developing cost-effective solutions to engineering problems.
- Conducted end-user reviews for modified and new systems.
- Created detailed reports on engineering activities and findings.
Education
B. Tech - Electronics And Communications Engineering
St.mary's Group Of Institutions in Chebrole
Guntur, India 04.2001 -
Skills
Customer service
Client relations
Attention to detail
Data entry
MS office
Operational efficiency
Time management
Problem solving
Effective communication
Teamwork and collaboration
Flexible schedule
Computer skills
Software
Core java
Manual testing
Timeline
Associate
WNS Global Services
10.2023 - Current
Systems Engineer
Wipro Limited - Gate 1
03.2022 - 01.2023
B. Tech - Electronics And Communications Engineering
St.mary's Group Of Institutions in Chebrole
04.2001 -