Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Balendu Gowtham Annavarapu

Associate
Hyderabad

Summary

Detail-oriented professional with strong customer service skills. Experienced in data analysis and process improvement, contributing to enhanced operational efficiency and increased customer satisfaction.

Overview

3
3
Languages
4
4
years of professional experience

Work History

Associate

WNS Global Services
10.2023 - Current
  • Analyzed client data to identify trends and recommend process improvements.
  • Collaborated with cross-functional teams to enhance service delivery efficiency.
  • Developed training materials to support onboarding of new team members.
  • Managed project timelines and deliverables to ensure consistent outcomes.
  • Implemented quality control measures to maintain high standards of accuracy.
  • Streamlined reporting processes, reducing turnaround time for client insights.
  • Facilitated regular team meetings to discuss progress and resolve challenges.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Systems Engineer

Wipro Limited - Gate 1
03.2022 - 01.2023
  • Led troubleshooting efforts for complex system issues, improving incident response time.
  • Mentored junior engineers on best practices in systems design and implementation.
  • Assisted in developing cost-effective solutions to engineering problems.
  • Conducted end-user reviews for modified and new systems.
  • Created detailed reports on engineering activities and findings.

Education

B. Tech - Electronics And Communications Engineering

St.mary's Group Of Institutions in Chebrole
Guntur, India
04.2001 -

Skills

Customer service

Client relations

Attention to detail

Data entry

MS office

Operational efficiency

Time management

Problem solving

Effective communication

Teamwork and collaboration

Flexible schedule

Computer skills

Software

SQL

Core java

Manual testing

Timeline

Associate

WNS Global Services
10.2023 - Current

Systems Engineer

Wipro Limited - Gate 1
03.2022 - 01.2023

B. Tech - Electronics And Communications Engineering

St.mary's Group Of Institutions in Chebrole
04.2001 -
Balendu Gowtham AnnavarapuAssociate