Ayyappa Chowdary Inala
TeamLead Operations
Hyderabad
Summary
A dedicated and results-oriented professional with a Bachelor's degree and over 7 years of extensive experience
across various facets of operations management, quality assurance, and team leadership within the technology sector.
Seeking to leverage a proven track record of success in stakeholder management, process optimization, and team
development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TeamLead Operations
Tech Mahindra
12.2020 - Current
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Coached team members in techniques necessary to complete job tasks.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Associte TeamLead-Command Center
Tech Mahindra
09.2017 - 07.2019
- Collaborated with cross-functional teams to develop and implement effective solutions for complex challenges in the command center environment.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Support Engineer
Tech Mahindra
12.2015 - 08.2017
- Scope of the project is to add, verify and validate the attribution and also add the initial attribution to produce HIGH Quality MAPS for navigation.
- Assured quality control over produced maps through rigorous checking procedures before final delivery.
- Worked in DataBase Exception Management
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Kakinada, India 04.2001 -
Skills
Linux and Shell script
Performance monitoring
Stakeholder Management
Operations Management
Technical Support
Documentation And Reporting
Overseeing Daily Activities
Client Support
Daily workflow improvement
Work Planning and Prioritization
Certification
MCSA (Microsoft Certified Solutions Associate)
Timeline
TeamLead Operations
Tech Mahindra
12.2020 - Current
MCSA (Microsoft Certified Solutions Associate)
12-2019
Associte TeamLead-Command Center
Tech Mahindra
09.2017 - 07.2019
Support Engineer
Tech Mahindra
12.2015 - 08.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
04.2001 -