Ayyappa Chowdary Inala
TeamLead Operations
Hyderabad
Summary
A dedicated and results-oriented professional with a Bachelor's degree and over 7 years of extensive experience
across various facets of operations management, quality assurance, and team leadership within the technology sector.
Seeking to leverage a proven track record of success in stakeholder management, process optimization, and team
development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TeamLead Operations
Tech Mahindra
12.2020 - Current
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Coached team members in techniques necessary to complete job tasks.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Associte TeamLead-Command Center
Tech Mahindra
09.2017 - 07.2019
- Collaborated with cross-functional teams to develop and implement effective solutions for complex challenges in the command center environment.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Support Engineer
Tech Mahindra
12.2015 - 08.2017
- Scope of the project is to add, verify and validate the attribution and also add the initial attribution to produce HIGH Quality MAPS for navigation.
- Assured quality control over produced maps through rigorous checking procedures before final delivery.
- Worked in DataBase Exception Management
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Kakinada, India 04.2001 -
Skills
Linux and Shell script
undefinedCertification
MCSA (Microsoft Certified Solutions Associate)
Timeline
TeamLead Operations
Tech Mahindra
12.2020 - Current
MCSA (Microsoft Certified Solutions Associate)
12-2019
Associte TeamLead-Command Center
Tech Mahindra
09.2017 - 07.2019
Support Engineer
Tech Mahindra
12.2015 - 08.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
04.2001 -
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