Athmuri Sirisha Priyadarshini

Roles and Responsibilities

• Undertake testing of code both manually and using automation
• Deliver products that are fit for purpose and meet the quality standards that our customers expect
• Work in a cross-disciplinary team including front end developers and backend developers and design team
• Use a variety of techniques to create test data sets and plan test design
• Execute test cases across one or more types of testing
• Assist my product owner and business analyst in writing user stories
• As a Test lead, responsible for overseeing the software testing and communicating to the team members
• Assessing the progress towards the application and liaising with stakeholders to get the work done.
• Actively involved in project scoping and documentation using project tracking tools like jira and confluence
• Oversee the planning, design, execution, and reporting of tests to ensure that software meets quality standards from errors or defects.

• My role as a Banking Consultant involves working as part of a team to deliver an excellent customer experience proactively identifying and meeting customer's financial and service needs
• Setting up/ Opening Bank account's/ Personal lending products/ Safe deposit lockers for our customer's by following account quality checking protocols
• Dealing with customer's who are in financial difficulty as well as handling complex customer queries who are involved in fraud and theft.
• Provide them with customised plan that can be affordable for their debts back and putting their financial wellbeing as top priority
• Collaborating with specialists to aim for a best service so as to provide a product that is fully functional and satisfies customer's requirements
• Identify vulnerable customers and give them the support by following TEXAS model (T-Thank-Explain-Signpost) to ensure that customer's disclosures are handled effectively and legally
• Take ownership by pursuing existing formal and informal training opportunities
• Completed successful account open by increasing profits of 95%.