Athif Pasha A
Specialist
Bengaluru
Summary
Dedicated Operations Transaction Processing Specialist at Empower with 4+ years of experience seeking a rewarding career in a dynamic and progressive organization. Goal-oriented and committed to driving growth and achieving success both personally and professionally. Exceptional communication, analysis, and time management skills, making me a valuable asset to any team.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Specialist
Empower
12.2022 - Current
- Operations transaction processing for the PPT (Participants)
- Accountable for processing hardship funds to the Participants
- Handling and processing for hardship reasons such as Eviction, Foreclosure, Medical treatment, Purchase of primary residence, Casualty expense, and Tuition
- Reviewing documents e.g, Eviction notice, Foreclosure notice, Lease agreement, medical bills, Purchase agreement, Loan estimate, Tuition bills, Repair Bills
- Working for 401K Retirement - 'Money Out' distribution, Hardship and Loan Process
- Enriched credit agreements critical to loan management
- Involved in Quality check of the requests processed and distributing/ paying out funds to the participant's account from their 401k account
- Achieving the targets, maintaining accuracy & efficiency
- Handling high-priority escalations and keeping a good rapport with onshore partners
- Maintaining billing process, and credit of the transaction
- Maintaining good client relations and managing client expectations
- Maintaining due diligence
- Risk reviews
- Conducted reconciliation of multiple reports using advanced Excel skills
- Representing the team in taking up calls with onshore partners every week to discuss the team's errors and to discuss the process updates/concerns
- Providing day-end reports with clear closure.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Increased efficiency by automating routine tasks with software solutions.
- Developed training materials to enhance staff proficiency and productivity.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Conducted comprehensive competitor analysis to inform strategic decisions.
Associate
Crane Consulting and Outsourcing
03.2021 - 12.2022
- Accountable for drafting a Complaint and Foreclosure Replevin
- Reviewing documents e.g
- Demand letter, Note, Mortgage/Deed of Trust, Assignment of Mortgage, FDCPA letter, Notice of Sale
- Foreclosure Claims process
- Reviewing and validating invoice for Section - C,409,306,305, along with the documents such as Deed, Manifest, Attorney Chronology, Loss Drafts, Eviction Chronology, HUD Approval Letter, Default Letter, and First Legal
- Handling Quality and Escalation in Occupancy Preparation
- Line of Credit intake for borrower fund draw
- Validating and processing funds requested by borrowers from their line of credit and processing funds to borrowers' checking accounts
- Handling Weekly calibration calls with clients and training and updating team members on new updates
- Creating and publishing weekly production and quality trackers for the management of the team
Education
BBA - Finance and Accounting
Karnataka College of Management And Science
Bengaluru, Karnataka 04.2001 - 09.2020
Skills
- Advanced Microsoft Excel Skills
- Proficient in Outlook
- Strong communication skills
- Excellent problem-solving abilities
- Well-versed in taking process training
- Transaction credit
- Ability to work effectively in a team
- Ability to work independently
- Strong desire to acquire new skills
- Advanced Problem Solving
- Documentation management
- Emergency response
- Quality assessment
- Goal setting
- Team leadership
- Teamwork
Recognition
- Proud member of the top list of people with high potential, scoring quality star award consecutive times and also achieving VIP award.
- Got recognition from my senior manager for clearing all the backlogs of medical hardship and achieving VIP points.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Timeline
Specialist
Empower
12.2022 - Current
Associate
Crane Consulting and Outsourcing
03.2021 - 12.2022
BBA - Finance and Accounting
Karnataka College of Management And Science
04.2001 - 09.2020
Similar Profiles
Jeff DrewJeff Drew
Internal Sales Director at EmpowerInternal Sales Director at Empower
Caitlyn DavidsonCaitlyn Davidson
Outbound Associate - PCG Assist at EmpowerOutbound Associate - PCG Assist at Empower
SHAIK WAEEZ PASHASHAIK WAEEZ PASHA
Specialist Processing Money IN at EmpowerSpecialist Processing Money IN at Empower