ASHWINI MANDUGULA
Senior Process Developer
HYDERABAD
Summary
A well-presented, well-mannered and articulate Process Associate with an experience of performing diagnostics and resolving a customer's technical over chat and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. Looking for a company which will challenge my problem-solving skills and allow me to continue to develop my knowledge and potential.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Senior Process Associate
Amazon.com Services
Hyderabad
10.2024 - Current
- Successfully processed and verified customer account change requests, ensuring data accuracy and compliance with company policies.
Managed a high volume of account updates, including address changes, contact information modifications, and billing adjustments. - Managed approximately '30' Plus incoming calls, emails per day from customers.
- Utilized advanced data entry and management techniques to maintain accurate and up-to-date customer records.
Implemented data validation protocols to minimize errors and enhance data integrity. - Provided exceptional customer service by addressing inquiries and resolving issues related to account changes.
Collaborated with cross-functional teams to ensure seamless customer experiences and timely resolution of account-related concerns. - Ensured compliance with regulatory requirements and company policies while handling sensitive customer information.
Implemented security protocols to safeguard customer data during the account change process. - Delivered clear and concise explanations of account change procedures and policies to customers.
PROCESS DEVELOPER
GENPACT
HYDER
08.2016 - 05.2022
- Company Overview: GoDaddy Inc
- Is an American publicly traded Internet domain registrar and web hosting company
- As of May 2017, GoDaddy has approximately 17 million customers and over 6,000 employees worldwide
- Handling technical issues of dedicated clients and providing the correct information in time manner over the chat and phone
- Raising tickets for critical issues and follow up scheduled call backs to customers to ensure 100% satisfaction
- Investigate, Research and resolve customers issues and updating the information in CRM tool
- Providing the technical support for updating the DNS records, hosting websites, Virtual Private Server, Dedicated servers
- GoDaddy Inc
- Is an American publicly traded Internet domain registrar and web hosting company
- As of May 2017, GoDaddy has approximately 17 million customers and over 6,000 employees worldwide
Education
B.tech - Computer Science Engineering
Avanthi Institute of Technology & Science
Hyderabad, India 09.2012 - 05.2016
Skills
Customer Support
Customer expectation management
Active listening
Conflict resolution
undefinedAccomplishments
- Top Performer Recognition:Awarded as a top performer for consecutive months, demonstrating consistent excellence in processing customer account changes with high accuracy and efficiency.
- Achieved Bronze award in Previous Organization for performance.
- Promoted from process Associate to Process Developer.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Process Associate
Amazon.com Services
10.2024 - Current
PROCESS DEVELOPER
GENPACT
08.2016 - 05.2022
B.tech - Computer Science Engineering
Avanthi Institute of Technology & Science
09.2012 - 05.2016
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