Ashish Tondare
Senior Manager, Services Practices
Hyderabad
Summary
Career Objective
Aiming for a challenging career to significantly contribute to the growth and success of Cloud practices globally & to enable the team to become experts in different industry clouds, thereby ensuring to provide the most effective and innovative solutions for customers. To strengthen ability to provide valuable contributions and drive remarkable AOV and ACV growth. And vision is to deliver outstanding customer satisfaction, accelerate license consumption, and maintain profitability, mirroring the success of the business counterparts and pursuing new professional challenges with a growth-oriented company.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
23
23
Certifications
4
4
Languages
Work History
Senior Manager, Services Practices
Salesforce
10.2022 - Current
- As a practice lead for India region, support the presales for professional services for the following clouds across the APAC region for following emerging Clouds - Revenue Cloud, Consumer Goods, Automotive Cloud, Loyalty Management, Net Zero, Manufacturing & DevOps and across APAC region on need basis
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Project scoping and estimations
- Leading a team of architects & to mentor and coach architects, and help them grow and develop their skills.
- Building new capabilities within the team
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Evaluated hiring, firing, and promotions requests.
- Consistently met or exceeded annual performance targets set by senior leadership.
Senior Program Architect
Salesforce
02.2021 - 10.2022
- Provided technical leadership during program development, mentoring junior team members to enhance their skills and knowledge.
- Presented key project updates at internal meetings and external conferences, showcasing successes and setting expectations for future work.
- Reduced program downtime by proactively identifying potential issues and resolving them before they impacted operations.
- Spearheaded the creation of comprehensive project documentation, ensuring all team members had access to vital information.
- Revenue Growth, Cost Reduction & Business Agility were key principles while working with customers
- Deep Industry experience (Telecom) with complete & comprehensive understanding of the OOTB SF & Industry Products
- Excellent communication skills across Business & IT
- Ability to build trust at all levels of organization
- Ability to drive global consistency & collaboration
- Work in blended teams (SI, SF, Customer IT, etc.)
Lead Member Of Technical Staff
Salesforce
08.2020 - 02.2021
- Developed innovative solutions, high quality & production-ready code to complex technical problems, improving overall efficiency and productivity of the team.
- Collaborated with cross-functional teams for successful product launches, ensuring seamless integration of new features.
- Streamlined development processes by implementing agile methodologies and automating tasks, reducing time-to-market for new products.
- Conducted thorough code reviews to maintain coding standards and best practices across projects, ensuring consistency and high-quality output.
- Make design decisions on the basis of performance, scalability, and future expansion.
- Work in a Hybrid Engineering model and contribute to all phases of SDLC including design, implementation, code reviews, automation, and testing of the features.
- Build efficient components/algorithms on a microservice multi-tenant SaaS cloud environment
- Code review, mentoring junior engineers, and providing technical guidance to the team (depending on the seniority level)
Technical Lead
Vlocity
06.2019 - 08.2020
- Providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Instituted code review practices that fostered an environment of constructive feedback exchange among team members leading to better overall code quality and maintainability.
- Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Senior Salesforce/Vlocity Developer
Vlocity India Pvt Ltd
6 2018 - 6 2019
- Roll out Vlocity Product (CME/Energy & Utilities) as per business needs.
- Build Reusable Business Solutions using Data Raptors, Omni Scripts.
- Expertise in Setting Enterprise Product Catalog (CPQ).
- Perform POC’s for Customers to demo Business needs using Vlocity.
- Build Reusable UI Templates using angularJS 1.0 to embed with Omniscripts.
- Worked Extensively on Vlocity Card Framework.
- Hand on Experience in Vlocity Intelligence Machine (similar to AI), Integration Procedures.
- Help Team Members (Support / Development / Customer / Partners) by providing necessary support and guidance for Product Usage.
- Designing and implementing Salesforce solutions using Apex, Visualforce, Lightning Components (Aura and LWC), and Salesforce APIs, Omniscripts, Data Raptors, Flex Cards.
- Integrating Salesforce with other systems using web services and integration tools like Salesforce Connect, Integration Procedures, SOAP/REST APIs
- Collaborating with stakeholders to gather requirements, design scalable solutions, and architect Salesforce applications.
- Ensuring adherence to Salesforce best practices, security guidelines, and governance frameworks.
- Conducting code reviews to ensure quality, performance, and scalability of Salesforce solutions. Optimizing code for performance and efficiency.
- Troubleshooting issues, providing technical support, and resolving bugs related to Salesforce applications.
- Creating technical documentation, including design documents, deployment guides, and release notes.
Associate Manager - IT Solutions
Eli Lilly and Company
01.2016 - 06.2018
- Rolled out Sandbox Manager App from AppExchange for managing huge set of sandboxes, assessment & roll out strategy of Salesforce Shield. Assessment of Salesforce DX – Scratch Orgs to reduce the number of sandboxes in the org, which will have huge cost saving.
- Leading the Go to Market Strategy for future of team and work towards new Mission & Vision
- Implemented Force.com Security Health Check with minimal impact to end users and built few end points for better user & customer experience based on Voice of Customer VoC, 2FA & Whitelisting of IP’s after huge security checks.
- Build the support strategy for salesforce releases and optimize the release regression efforts.
- Proposal of Training environments & Sandbox refresh schedules to stream line the process.
- Project Lead for Retirement of Production Org and migrate all the apps and associated metadata and date to other Force.com Org.
- Licenses Management with different production orgs so that we are not breaching any contract terms. With this I was able to manage licenses of worth 4 Million
- Built an automation end to end to retain the audit logs from Salesforce for more than 2 years. Currently salesforce stores data only for 6 months, build Integrations between Force.com with other platforms like SAP, Informatica, Tableu
- Setting of Single Sign On using Open ID and get rid of SAML. This has helped us to set SSO on all environments including sandboxes.
- Writing knowledge Articles by identify potential gaps which will reduce the time to business.
- Setting of Generalized Integration accounts for better compliance and easy tracking.
- Responsible for introducing the Best practices for Multi-Tenant Development. This one was major accomplishments, Heading the CCB from technical point of view & Leading the end to end program before any changes goes to production, Backup and Restore Strategy of the data and metadata. And also work with vendor on contract
- As a solution Architect, played extensive role in the Demand management space from technical/solution architect point of view and analyze requirements more in dept. Also, help business with the necessary platforms and T-shirt size/Cost Estimation and also help them to coordinate with vendors.
- Leverage Marketing cloud for more formatted communications which helped to get the stats of customers miss & hit rate.
Salesforce/Veeva Consultant
AstraZeneca India Pvt Ltd
06.2014 - 12.2015
- Monitoring the Application & providing the support to Users of application and User Training Issues.
- Alignment of accounts to user’s territory using Brick To Terr/Zip to Terr/Account Territory Loader.
- Managing user experience (licenses, profiles and permissions, restricting access using FLS, creating record types, page layouts).
- Introducing business logic (creating formula fields, cross object formulas and roll up summary fields)
- Building user interface (creating custom App, custom tabs and custom page layouts).
- Working on Veeva CRM application where I used to setup role hierarchy, territory hierarchy, creation of profiles for users ,workflow rules, approval processes, roll up summary fields, creation of custom reports ,creation of sandbox for the new hired training reps ,IREP , VMobile configuration, Veeva Messages, Key messages, setting, page layouts, addition of custom fields and relationship, product metric configurations, my accounts configuration, call management configuration, cycle plan configuration, sample management, territory management , loading of CLM content ,Migration of the CLM content management, CRM Insights ,creating dashboards and reports.
- Worked on deployment activities using Eclipse/Change sets. Data Loading tools used were Import Wizard, Workbench, Force.com explorer and Data Loader.
- Worked on apex, VF pages, integration services, triggers, migration, eclipse, dataloader, sql and force.com explorer.
- Propose solutions for requirements in CCB and get approvals.
- Worked with Platform Owner to deliver new capability and feature enhancements as per business demands and implemented new release features.
- Participate in Platform Global Change Control Board meetings & Delivery meetings.
- Interact with BRM’s of various markets like ANZ, Europe, and Russia etc. to gather the requirements and deliver the requirements in the respective releases
- Played key role during Veeva/SFDC Service Introduction as Veeva SME at AZ Chennai & in fixing various Production Issues.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Software Engineering Analyst
Accenture Services Pvt Ltd
09.2013 - 06.2014
- Monitoring the Application & providing the support to Users of application and User Training Issues.
- Alignment of accounts to user’s territory using Brick To Terr/Zip to Terr/Account Territory Loader.
- Managing user experience (licenses, profiles and permissions, restricting access using FLS, creating record types, page layouts).
- Introducing business logic (creating formula fields, cross object formulas and roll up summary fields)
- Building user interface (creating custom App, custom tabs and custom page layouts).
- Working on Veeva CRM application where primary job used to setup role hierarchy, territory hierarchy, creation of profiles for users ,workflow rules, approval processes, roll up summary fields, creation of custom reports ,creation of sandbox for new hired training reps ,IREP , VMobile configuration, Veeva Messages, Key messages, setting, page layouts, addition of custom fields and relationship, product metric configurations, accounts configuration, call management configuration, cycle plan configuration, sample management, territory management , loading of CLM content ,Migration of CLM content management, CRM Insights ,creating dashboards and reports.
- Worked on deployment activities using Eclipse/Change sets. Data Loading tools used were Import Wizard, Workbench, Force.com explorer and Data Loader.
- Worked on apex, visual force pages, integration services, triggers, migration, eclipse, dataloader, sql and force.com explorer.
- Resolving the Issues related to application & Implementation of CR (Change Requests)
- Enhancement of User Requests and providing solution for requests to Business and implementing same.
Associate Software Engineer
Accenture Services Pvt Ltd
07.2012 - 09.2013
- Optimised test cases to maximize success of manual software testing.
- Proactively identified and addressed potential bottlenecks in application performance, resulting in consistently smooth end-user experiences.
- Collaborated with product owners to stay current on intended functionality.
- Unit testing for modules developed and prepared Unit Test Scripts, leading to reduced risk of defects in production code.
- Responsible for handling tool Relational Junction(RJ)
- Documentation of RJ execution and required steps for basic defects
- Fixing Bugs (Defects) and Enhancement of SFDC Configuration as per quality and coding standards
- To build and deliver on time as per project schedule
- Communicating status of Requirements build to Team Lead on regular basis.
Education
Bachelor of Engineering - Computer Science
RNS Institute Of Technology
Bengaluru, India 08.2008 - 06.2012
Pre University -
SBR PU Composite College
Gulbarga, India 01.2006 - 04.2008
SSLC -
SBR Public School
Gulbarga, India 01.2004 - 04.2006
Skills
Strategic Planning
Operations Management
Resource Allocation
Cross-Functional Collaboration
Partnership Development
Corporate Communications
Organizational Development
Data-driven decision-making
Teamwork and Collaboration
Team building
Problem-Solving
Team Development
Decision-Making
Process Improvement
Customer Relationship Management
Business Development
Professional Summary
- Drive business development efforts, including identifying new business opportunities, building customer relationships, and support pre-sales securing new contracts.
- Develop marketing and branding strategies to enhance the practice’s market presence.
- Oversee the delivery of high-quality services to customers, ensuring client satisfaction and engagement.
- Implement best practices and continuous improvement initiatives to enhance service quality and efficiency.
- Manage the allocation and utilization of resources, including personnel, technology, and budget.
- Provide mentorship, coaching, and professional development opportunities for team members & fostering a collaborative and high-performance culture.
- Engage with internal and external stakeholders, including customers, partners, and senior management.
- Represent the practice in executive meetings and contribute to organizational decision-making.
- Identify and mitigate risks associated with practice operations, including compliance, legal, and reputational risks.
- Promote innovation within the practice by encouraging new ideas, technologies, and methodologies.
- Foster a culture of continuous learning and knowledge sharing within the practice.
- Act as a trusted advisor to customers, providing strategic insights and solutions to their challenges.
- Assess the client feedback and satisfaction levels & address client concerns and issues promptly and effectively.
Certification
Salesforce Certified AI Associate
Publications
Use of Prefix Trees in Text Error Correction Problem
A deformed fuzzy automaton can be used to calculate similarity value between strings having a non-limited number of edition errors. In this paper an algorithm is presented that makes use of prefix tree to implement the deformed fuzzy automata.
Link: https://www.ijcse.com/docs/INDJCSE12-03-04-202.pdf
Accomplishments
Receiver of CIO award for global delivery - Highest IT award at Eli Lilly & Company
Technical Skills & Tools
Salesforce Development - Apex classes, Triggers, LWC, VF, SLDS, Flows, Rules, Sharing and Visibility, Omnistudio package, SSO & configurations
Managed Packages - CPQ, Veeva
Industry Clouds - Revenue Cloud, Revenue Lifecycle Management, Manufacturing Cloud, Automotive Cloud, Communications Cloud
Tools - Github, Jenkins, Source Tree,
Project Management - Jira, Azure DevOps
Architecture Tools - Lucid, Draw.io
Javascript Frameworks - NodeJS, Bootstrap, Materialze, SLDS.
Designs Docs - HLD, LLD, TDD
Data Management - Data Loader, Data loader.io
Deployment - Gearset, Copado, AutoRabit, IDX, VBT, VSCode, Change Sets
Other SF Capabilities - Slack, Heroku
Declaration
I do here by declare that the information furnished above is true to the best of my knowledge.
Timeline
Salesforce Certified AI Associate
10-2023
Salesforce Certified Platform Developer II
10-2023
Senior Manager, Services Practices
Salesforce
10.2022 - Current
Salesforce Certified Associate
09-2022
Salesforce Certified CPQ Specialist
08-2022
Salesforce Certified Business Analyst
08-2022
Salesforce Certified System Architect
02-2022
Salesforce Certified Identity and Access Management Architect
02-2022
Salesforce Certified Integration Architect
12-2021
Salesforce Certified Sharing and Visibility Architect
08-2021
Salesforce Certified Application Architect
08-2021
Salesforce Certified Development Lifecycle and Deployment Architect
07-2021
Salesforce Certified Data Architect
05-2021
Salesforce Certified OmniStudio Developer
03-2021
Salesforce Certified Industries CPQ Developer
03-2021
Salesforce Certified OmniStudio Consultant
03-2021
Salesforce Certified Sales Cloud Consultant
03-2021
Senior Program Architect
Salesforce
02.2021 - 10.2022
Salesforce Certified Service Cloud Consultant
12-2020
Salesforce Certified Advanced Administrator
10-2020
Lead Member Of Technical Staff
Salesforce
08.2020 - 02.2021
Salesforce Certified Platform App Builder
09-2019
Technical Lead
Vlocity
06.2019 - 08.2020
IT Service Management - ITIL Foundation
12-2017
Salesforce Certified Marketing Cloud Email Specialist
08-2017
Salesforce Certified Platform Developer I
04-2016
Associate Manager - IT Solutions
Eli Lilly and Company
01.2016 - 06.2018
Salesforce Certified Administrator
12-2014
Salesforce/Veeva Consultant
AstraZeneca India Pvt Ltd
06.2014 - 12.2015
Software Engineering Analyst
Accenture Services Pvt Ltd
09.2013 - 06.2014
Associate Software Engineer
Accenture Services Pvt Ltd
07.2012 - 09.2013
Bachelor of Engineering - Computer Science
RNS Institute Of Technology
08.2008 - 06.2012
Pre University -
SBR PU Composite College
01.2006 - 04.2008
SSLC -
SBR Public School
01.2004 - 04.2006
Senior Salesforce/Vlocity Developer
Vlocity India Pvt Ltd
6 2018 - 6 2019
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