ASHALATHA CHAVALA

Used metrics to monitor application and infrastructure performance. Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated. Expertise in core Azure services including Azure Monitor, Storage, SQL, and Active Directory. Hands-on experience with data analysis tools like Power BI and Kusto Queries. Proficient in incident management, root cause analysis, and escalation procedures. Successfully supported critical Microsoft sites, ensuring high service availability and customer satisfaction.

We support and assist customers in case they face any issues while delivering or if it is any type of concern from the time when the device is ordered till the device is delivered. We operate and run Jarvis actions to perform some steps for the Jobs to deliver. Handle all the incidents independently and update the status and logs appropriately and take them to closure. If the customer reaches us to enable the subscription, we enable the subscription. Active participation in Regional dry runs and process testing. Ensure complete team participation in weekly /Daily team and customer meetings and interactive for better understanding.

Part of the global support team responsible for managing large environments includes physical and virtual servers installing. Troubleshooting windows OS managing and applying Microsoft patches to all server’s daily management of virtualization host networking. Deployment VM as per the customer requirements and handled to customer with prechecks from team side. Storage resources throughout multiple datacenters in troubleshooting like Hyper-V. Troubleshoot the customer VM issues as a priority. Assigning networking to customer VM’s as per the requirement placed the customer.