Arun Arora
Hyderabad
Summary
Reliable business professional with experience in project and program management, process setup and improvement. Proven track record of successfully setting up and streamlining business operations and driving cost efficiencies. Adept at analyzing data to identify trends and developing strategies to improve margins and operating efficacy.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
Work History
Vice President, Integrated Program Management
Genpact
09.2023 - Current
- Leading 400+ MM USD portfolio of consulting clients to setup new delivery centres and making outsourcing strategies
- Leading end to end life cycle of new programs across multiple clients from bid stage, solutioning, transitions and handover to Operations
- Consulting clients on GBS(Global business Service), GDC (Global delivery centres), COE(Centre of Excellence)
- Mine newer opportunities of growth and driving cost efficiencies
- Led cross-functional teams for successful setup of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established culture of continuous improvement, fostering innovation and driving sustainable growth across organization.
Asst. Vice President – Integrated program management office (IPMO)
Genpact
4 2017 - 08.2023
- Setup innovation ecosystem closely aligned with vertical business team to build a program of an external advisory ecosystem to enhance sales and solutions – built the team with an enabled revenue of 4 MM USD and grew to 50+ MM in a span of 3 years
- Drive integrated program management
- End to end program manage engagement from bid, rfp response, transitions and delivery setup
- Leading global programs across multi domain including F&A, Digital, IT, product development and supply chain functions
- Responsible to drive global teams to deliver successful program outcomes within cost, quality and timelines
- Responsible to lead blueprinting and solution identification workshops on all client projects to derive current vs desired future state including digital, automation and process improvement opportunities
- Program manage end to end digital and analytics build, test and implementations
- Successfully delivered over 20+ large scale - 500+ FTE & over 200 MM USD deal size projects
- Lead cross functional teams across the globe and align on overall project plans, monitor, report and drive continuous improvement
- Lead improvement projects through life cycle of the program including product/process improvement opportunities by engaging analytics, digital, functional domain experts.
Site Leader
Unisys
- Role includes managing span of 500+ technical, management and service excellence teams with focus on client relationship, performance, sla, financials and productivity management with P&L of $800 million USD
- Leading 10 global clients for L1/L2 technical support and service improvement projects
- Accountable for driving SLAs, Service Excellence and managing P&L for 7M+ portfolio
- Global Field Operations Lead for FMCG major with team span of 600+ field technicians supporting over 2000 sites
- Leading global program and projects including tech refresh of 25000+ devices per year with end-to-end accountability of P&L, service delivery and excellence
- Managing global vendor relationships and SLA compliance
- Drive continuous improvement within client technical product stack and identifying improvement opportunities
- Delivered 7-10% year on year resource productivity by driving process/product improvement projects.
Program Manager
Unisys
12.2010 - 12.2013
- Role includes managing span of 200+ technical agents and leads with focus on sla, global projects and people management Operations and Delivery management
- Leading 9 diversified industry vertical clients with overall span of 500+ team members with technical, field, business operations and service excellence expertise
- Achieved 90% net promoter/stakeholder satisfaction scores for 8 out of 9 customers
- Elevated Hyderabad site to average CSAT score of 4.78/5 and overall SLA compliance of 100%
- Improved cost productivity $150-180k (~20%) USD productivity year on year
- Created 40% career enhancements opportunities by enabling internal boot camps/skill enhancement programs
- Review and approve all new proposal bids and new solution
- Contribute best practices and strategic insights to Global practice organization for Service Desk, Field Operations and Service Management to drive standardization and productivity
- Manage global implementation projects on automation, tool enhancements and performance measurement system.
Genpact – Senior Manager
Genpact
09.2009 - 12.2010
- Role includes managing span of 250+ technical engineers in multiple discipline technical domains with focus on client relationship, performance, sla, financials and productivity management with P&L of $300 million USD
- Account Management, Operations & Service Delivery
- Managing multiple technology domains including OS platforms, Backup, Storage, Network & Web technologies across 4 customers and overall span of 200+ technical engineers
- Liaison multiple vendor environment
- SLA and Delivery Management across multiple domains with 95% SLA compliance
- P&L and Cost management resulted in overall cost reduction of 30k per annum
- Organization initiatives on Seat Utilization resulted in saving of $250k USD per annum
- Productivity and business impact projects resulted in overall impact of $150 mm per annum
- Solution & Bid Management
- Member of bid review team
- Deal strategy, Pricing, Site Strategy, Transition Planning, EBIT management and pipeline management
- Crafted cross vertical end to end deals involving ITO & BPO elements.
Education
Masters - Operations Management
IMT - Ghaziabad
02.2019 - 05.2020
Bachelors - Computer Applications: Computer Science
BSP - Lucknow
06.1995 - 05.2000
Skills
Delivery centre setups
Account Management
Program Management
Client Management
Delivery Management
Strategic
Team management
Business Operations
Digital implementations
Program implementation
Certification
Web Designing including Html, Javascript, Vbscript, Dhtml, Xml
Timeline
Vice President, Integrated Program Management
Genpact
09.2023 - Current
Masters - Operations Management
IMT - Ghaziabad
02.2019 - 05.2020
Program Manager
Unisys
12.2010 - 12.2013
Genpact – Senior Manager
Genpact
09.2009 - 12.2010
Bachelors - Computer Applications: Computer Science
BSP - Lucknow
06.1995 - 05.2000
Asst. Vice President – Integrated program management office (IPMO)
Genpact
4 2017 - 08.2023
Site Leader
Unisys