Summary
Overview
Work History
Education
Skills
Applications/Tools Used
Awards
Disclaimer
Timeline
Generic

A R Chaitanya

Hyderabad

Summary

Dynamic management professional committed to fostering growth and excellence while driving organizational success. Proven track record in leading teams to achieve measurable outcomes through strategic planning, process improvement, and a strong focus on collaboration and operational efficiency. Recognized for adaptability and a proactive approach to meeting evolving business needs, with a keen interest in continuous self-development and knowledge enrichment. Eager to contribute talents and skills within an organization that values mutual growth and innovation.

Overview

11
11
years of professional experience

Work History

Manager

HSBC
09.2022 - Current
  • Managing the Credit Operations Function by ensuring seamless service to the Relationship Managers without compromising on the Credit Policies and Procedures.
  • Managing a Team of 17 staff scattered across two sites Kolkata and Hyderabad.
  • Maintaining constant communication with managers, staff, and onshore partners to ensure proper operations of the company
  • Management of the workflow to ensure efficient operations of the unit
  • To initiate and support business migrations and ensure high quality service to the customer groups.
  • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
  • Ensure process and procedures are continually reviewed, improved and changes are communicated for effective implementation, which are measured through reduced costs and improved revenue.
  • Track staffing requirements, hiring new employees as needed
  • Personally develop and maintain strong working relationships with colleagues, Managers/Associates and Executives in Risk and ensure that requirements are thoughtfully understood, challenged where appropriate, aligned to global best practice and completed with a commitment towards excellence.
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
  • Participate and execute all Credit Services Change initiatives.
  • Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance
  • Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives
  • Analyzing data and trends to identify opportunities for process improvement and cost savings
  • Ensure that internal audits and measures are undertaken regularly and reviewed inorder to achieve / exceed agreed Process and Global Operating Metrics.
  • Drive constant improvement in the quality of service provided to Business partners and external customers.
  • Act as a leader by motivating the team and focusing on the development of direct reportees.
  • Coordinating with support functions for infrastructural and HR related issues
  • Ensure business continuity and stability
  • Performing quality assurance controls to ensure the company’s products and services, meeting deadlines, targets or goals and meet customer expectations and monitoring production KPIs and metrics

Senior Associate 2

Pricewaterhouse Cooper
04.2022 - 09.2022
  • Working as a POD Lead in Deals Tax Consulting team for a bank based in United States.
  • Processing Syndicated and Bilateral loans
  • Role as checker and reviewing maker for a quality stand point
  • Managing 12 members of team and running up with production numbers with quality
  • Daily catchup to the team on quality point and giving training if anyone need
  • Working as SME to build a network with On-shore team and resolve the team queries.
  • Tracking the leave management with sinkage
  • Conducting refresher training to makers on weekly basis after review the quality

Assistant Manager

Genpact India Pvt Ltd
03.2021 - 04.2022
  • Worked as an Assistant Manager in Loan Servicing team for a bank based in California, United States.
  • Accomplishes department objectives by supervising staff, organizing and monitoring work processes.
  • Managing a team consists of 11 staff and monitoring their performance.
  • Team is responsible for servicing and operations of loans including: boarding new and renewed loans, processing payments, advances, roll overs, updating DDA details in system to enable auto pay facility, Line Close, fee payments, loan payoffs, Prepayment fees and file maintenance on existing loans in banking application called AFS(Automated Financial System).
  • Thorough knowledge of Customer loan products to independently bring most client issues/questions to a satisfactory resolution, escalating service issues/requests when necessary.
  • Resolving the team queries and providing appropriate solutions to reduce the past dues and reconciling the incoming and outgoing wires.
  • Interact directly with business partners, 3rd party vendors and clients to provide operational details on upcoming transactions
  • Work incoming requests from clients and internal employees for various Loan Account maintenance which includes but not limited to creating amortizations schedules, process receivable corrections, provide information on loans for audit requests, validate data, perform interest adjustments, Late fees etc.
  • Keeping an eye on the advances and make sure it has been delivered with in the cut off time.
  • Co-ordinating with onshore team for obtaining demand letters and timely dispatch of cashier checks.

Team Developer

BA Continuum India Pvt Limited
05.2019 - 03.2021
  • Loan Disbursal & Loan Servicing (Interest reset, Rollover, Restructuring, Advances, Rate Uploads)
  • Loan servicing functions include collecting monthly payments, related Fees, and other aspects of the loan that occur from the time the proceeds are dispersed until the loan is paid off and maintaining records in Loan IQ and Support clients in adherence with established guidelines and servicing.
  • Ensure all loan servicing disclosures are completely error free.
  • Manage and supervise complicated reporting, remitting, re-pricing and reconciling activities.
  • Evaluate loan servicing data, research issues along with exceptions and execute apt changes.
  • Execute quality control measures with respect to loan servicing.
  • Conduct detailed root cause analysis of client issues and problems.
  • Recommend feasible solutions to resolve existing problems and facilitate implementation of same.
  • Execute on-site reviews and suggest prospective new customers as and when applicable.
  • Review completed audit disbursement, loan reconciliation and reports from specialists
  • Communicating with Risk/Investors/Customers to resolve daily operational queries
  • Preparing and sending Admin Details to maintain the smooth communication channel with agent banks
  • Ensure all procedures adhere with company policies and government regulations.
  • Follow up for regularization of overdues

Quality Control Associate

FactSet Systems India Pvt Ltd
06.2014 - 05.2019
  • As a part of Loan servicing team, Responsible for Collection, Verification of the Company Loan Agreements and credit agreements (Revolving loans, Term Loans, Delayed Draw term loans) etc, in an accurate and timely manner.
  • Reviewing, evaluating and discussing key terms in credit documentation(Loan Agreement, Bond indentures, Bi-lateral Loans, Syndicated Loans and Participant Loans etc.), including collateral packages and guaranteeing structure, springing maturities etc.
  • Having good knowledge on Loan Syndication.
  • Indulge in reviewing the loan doc. and processing of settlement doc of loan.
  • Supporting Debt capital markets with the execution and closing of leverage loan transactions such as new deals, refinancing, amendments and syndication.
  • Key transactions processed through Loan IQ platform and Updating information like Commitment Amount, interest rates, maturity date Credit Parties and Currency information pertaining to Loan borrowings.
  • Validating payment instructions, advances and borrowings on Loan IQ application.
  • Co-ordinate with various agents banks and executes notices for fee, interest payments and delay payments.
  • Review on Loan Life Cycle Events such as (Announcements/Price-talk/Pricing/pay down/ draw down/ Closing).
  • Updating of debt Syndication information (Borrowers, Guarantors, Agents, lenders, syndication agent, documentation agent, book runners, and lead arrangers).
  • To maintain Client data within the Client Central repository by on boarding new Clients, updating amendments, hierarchy changes, static data updates, mergers and deactivations within specified timelines.
  • Follows Established procedures and process in order to maintain efficiency, minimize risk and provide excellent client service.
  • Responsible team management on key organizational metrics(Quality, Production).
  • Training the ne batches recruited for Loan Syndication.

Education

Master of Business Administration - Finance

Pendekanti Institute of Management
06.2014

B.Tech - ECE

Sree Visvesvaraya Institute of Technology and Science
05.2012

Intermediate - undefined

Sri Chaitanya Junior Kalashala
06.2008

SSC - undefined

Chaitanya High School
04.2006

Skills

  • Strong attention to detail and the ability to keep track of a large workload
  • Ability to learn quickly in a fast-moving environment
  • Strong attention to details
  • Professional approach and ability to communicate well directly with external parties such as Agent Banks
  • Strong organizational skills and flexibility, with the ability to cope with rapidly changing priorities throughout the day
  • Answer customer inquiries relating to locked status, and loan application status to ensure quality customer service
  • Intermediate working knowledge of word, Excel
  • Ability to work well under pressure and meet strict deadlines
  • Team leadership
  • Time management
  • Decision-making
  • Customer service
  • Complex Problem-solving
  • Verbal and written communication
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning

Applications/Tools Used

  • Loan IQ
  • ICON
  • GIN
  • Weblock
  • Etheria & Enkairos
  • MS Outlook
  • MS Excel

Awards

Recognized twice with Shining Star Award in Star Nite event in last 2years., Recognized Twice as Leader of Quarter in 2024., My Team Recognized twice as Team of Quarter., Recognized once with UK shining star award., Received four Bronze awards in last 1.5 years and other recognition for the excellence in work., Awarded the “Employee of Excellence” with highest client service hours., Rewarded by Blue Ribbon award two times (for providing extra support to team)., Rewarded by Idea Club R&R (for giving best idea for process development)., Best compliments from the Product stake holders for working extra mile., Actively Participate in Team or Company Activities.

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

Manager

HSBC
09.2022 - Current

Senior Associate 2

Pricewaterhouse Cooper
04.2022 - 09.2022

Assistant Manager

Genpact India Pvt Ltd
03.2021 - 04.2022

Team Developer

BA Continuum India Pvt Limited
05.2019 - 03.2021

Quality Control Associate

FactSet Systems India Pvt Ltd
06.2014 - 05.2019

B.Tech - ECE

Sree Visvesvaraya Institute of Technology and Science

Intermediate - undefined

Sri Chaitanya Junior Kalashala

SSC - undefined

Chaitanya High School

Master of Business Administration - Finance

Pendekanti Institute of Management

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A R Chaitanya