Anusha Mulagalapati

As a Marketplace Trust associate at Reliance Retail (E-Commerce Services), I have a diverse range of responsibilities and experiences. Here is a summary of My key roles and tasks:

1.Brand Approvals: Responsible for reviewing and approving brands to be listed on the website. This involves assessing the brand's credibility and ensuring it meets the necessary criteria for listing.
2.Onboarding Audits: Conduct audits to verify the onboarding process, including seller verification and brand onboarding document verification. This helps ensure that the onboarding procedures are followed correctly and maintain the required standards.
3.Seller Support and Business Improvement: Assist sellers in improving their business by providing guidance and support. This includes helping them with catalogue management and addressing their concerns.
4.Seller Onboarding: Experience in onboarding new sellers onto the platform. This involves guiding them through the onboarding process, ensuring they meet the necessary requirements, and verifying the quality of their products.
5.Quality Checking: Responsible for conducting quality checks on products before they are listed on the website. This helps maintain the overall quality and reputation of the marketplace.
6.Professional Communication: Interact professionally with customers and colleagues, both in verbal and written communication. This skill is essential for providing excellent customer service and maintaining effective working relationships.
7.Mentorship: Take on a mentorship role, assisting and guiding others in the onboarding process and brand onboarding procedures. This demonstrates your expertise and ability to support and train others.
8.Seller Concerns: Address and resolve concerns raised by sellers, ensuring a smooth onboarding process, and facilitating their integration into E-Commerce, online marketplace.
9.Auditing Processes: Conduct audits on onboarding verification and brand onboarding documents to ensure compliance with company policies and standards.

My role also involves interacting professionally with customers both verbally and in written communication. Additionally, I serve as a mentor for the onboarding process and brand onboarding process, helping new sellers join in Jio Mart E-Commerce application and addressing any concerns they may have. Auditing onboarding verification and brand onboarding documents are also part of your responsibilities, ensuring compliance and quality standards are met. Overall, my role as a Marketplace Trust Associate at Reliance Retail (E-Commerce Services) involves various tasks related to brand management, seller onboarding, and providing support to ensure a positive experience for sellers and customers alike.