SAI VENKAT ANURAG KADALI
Hyderabad
Summary
A CSM certified Scrum Master, passionate about inspiring team efficiency and fostering an agile culture. Having over 2+ years of impressive track record of facilitating communication, resolving hindrances, and driving continuous improvement in software development roles for over 7+ years. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Junior Scrum Master/ Project Manager
MPRTS
10.2021 - 04.2024
- Administered all Scrum/Agile processes including sprint planning, Daily scrum, Sprint Reviews and Sprint retrospective and using JIRA/JIRA portfolio.
- Managed over 12 high-priority projects and increased project delivery efficiency by 30%.
- Achieved 85% client satisfaction score by improving projects communication flows by implementing agile methodologies.
- Raised project success rate to 90% by enhancing team collaboration and streamlining project management process.
- Oversaw team of 15+ professionals, delivering projects on time.
- Reduced software development cycle time by 20%.
Customer Service Representative
ELECTRONICS GEEK
09.2020 - 09.2021
- Customer service and point of contact for business & managing day-to-day works and helping in other department when shortage of staff.
- E-mail marketing for planning and implementing email campaigns, managing subscriber databases and goal is to effectively reach target audience, promote brand, and drive customer engagement and sales through email communication.
- Handled customers inquiries through multiple channels like phone, email and chats, handling average of 35-45 inquiries per day
- Participated in regular training sessions to enhance product knowledge and stay up-to-date on company policies and procedures.
Customer Service Associate
Marks & Spencer
07.2018 - 03.2020
- Keep track and knowledge of products and provide accurate information about their features and pricing to customers.
- Ensure compliance with company policies and procedures & also participate in team meetings and training sessions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept detailed records of customer interactions to track and resolve issues quickly.
IOS App Developer
Keetech Software
07.2016 - 08.2017
- Provide software and to ensure performance, quality and responsiveness of application.
- Proficient with Swift, C and Objective-C coding languages.
- Help maintain code quality, organization, and automatization.
- Develop automated tests to ensure quality of code along with debugging and troubleshoot existing applications.
- Deploy applications to App Store and other distribution channels.
IOS App Developer
Encierro Software
06.2015 - 06.2016
- Keep up with latest mobile technology developments, apps, and procedures.
- Collaborate with team to define, design, and ship new features.
- Support whole application lifetime from idea through design, testing, release, and maintenance.
- Supported mobile team in iterative testing of new iOS features, which improved overall stability and performance.
Education
Master of Science - Project Management
BPP University
London, UK12.2021
MBA -
University Of Central Lancashire
Preston, UK05.2020
Skills
- Project Management
- Software Development Lifecycle
- Scrum Framework Expertise
- Project Team Coordination
- Problem-solving aptitude
- Scrum Methodology
- Problem-Solving
- Jira and Confluence
- JIRA software
- JIRA
- Jira, Atlassian, Rally
- Mobile App Development
Accomplishments
- Certified Scrum Master
- Completed an intensive course by Scrum
- Alliance, focusing on Scrum essentialsand team leadership
- Certified Power BI
- Completed two Power BI pro workshopby Pragmatic Works and another one by
- Office Master.
Certification
Certified Scrum Master
Timeline
Junior Scrum Master/ Project Manager
MPRTS
10.2021 - 04.2024
Customer Service Representative
ELECTRONICS GEEK
09.2020 - 09.2021
Customer Service Associate
Marks & Spencer
07.2018 - 03.2020
IOS App Developer
Keetech Software
07.2016 - 08.2017
IOS App Developer
Encierro Software
06.2015 - 06.2016
Master of Science - Project Management
BPP University
MBA -
University Of Central Lancashire
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