Anuradha Kanjoju
Hyderabad
Summary
Accomplished Branch Operations Manager with a proven track record at Fortune99Homes, enhancing client loyalty and team productivity. Expert in strategic planning and staff supervision, I excel in fostering professional growth and operational efficiency. Skilled in MS Office and coaching, my approach has significantly improved business development and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Branch Operations Manager
Fortune99Homes
10.2020 - 12.2021
- Overseeing the daily activities and duties at a Centre.
- Ensuring the efficient and effective operation of the Service Centre.
- Administration, finance, spare parts inventory.
procedures, policies, and standards, analysis of statistics, and preparing accurate reports. - Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
Service Centre Manager
Oneplus Service Center
10.2018 - 09.2020
- Supervising the daily operations of a branch.
- Heading staff meetings and providing operational instructions.
- Ensuring that proper customer service standards are met.
- Personally, addressing customer complaints where required.
- Monitor the branch’s financial health and performance and setting growth targets.
- Motivating the staff and supervising operations such as hiring, training, promotions and
work schedule. - Taking care of inventory management including purchasing, receiving and signing off
payments. - Introduced, onboarded and built relationships with members.
- Developed and nurtured new business leads in the community.
- Created PowerPoint presentations, newsletters and other promotional visual content
for customers. - Maintained accurate and up-to-date CRM database and filing system.
- Maximized profits to the company by reducing waste and unnecessary costs.
- Trained and supervised new personnel, ensuring that all policies and procedures were
fully followed. - Managed and maintained documents and records and executed various clerical duties
and assigned by managers and executives. - Produced business forecasts, completed monthly reports, created a weekly employee
schedule and proactively participated in weekly team meetings.
Sr. Seller Suport Associate
Amazon Development Centre India Pvt. Ltd
12.2016 - 10.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Reduced response times by implementing effective communication strategies within the team and with customers.
- Served as a liaison between sellers and internal departments, facilitating seamless communication during critical situations.
- Developed comprehensive training materials to onboard new associates effectively, reducing the learning curve.
Education
Bachelor of Science -
Osmania University
Hyderabad, India05.2008
Skills
- Strategic Planning
- Opening and closing procedures
- Staff Supervision
- Compliance Reporting
- Sales management
- Oral and written communication
- Proficient in MS Office
- Coaching and Mentoring
- Business development expertise
- Customer presentations
Accomplishments
- 2020 Best Center Manager
- 2020 Awarded As Best Supporting Manager
- 2019 Emerging Leader
Computer Skills
- Expert Level in MS Office (Excel, Word PowerPoint, and VGA )
- Analytics and Reporting based on Excel and PowerPoint.
- Automation of tools based on Excel for Databases.
Additional Information
Date of Birth: 10/06/1987
Marital Status: Married
Languages Known: English, Hindi & Telugu
Passport Validity: October 2016 - October 2026
Timeline
Branch Operations Manager
Fortune99Homes
10.2020 - 12.2021
Service Centre Manager
Oneplus Service Center
10.2018 - 09.2020
Sr. Seller Suport Associate
Amazon Development Centre India Pvt. Ltd
12.2016 - 10.2018
Bachelor of Science -
Osmania University
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