Ankita Sen
Account Maintenance Executive
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Account Maintenance Specialist
HSBC
07.2023 - Current
- Enhanced client satisfaction by efficiently processing account updates and maintaining accurate records.
- Reduced errors in account updates with meticulous attention to detail and thorough documentation.
- Regularly exceeded performance targets by effectively managing time, resources, and workload to complete account maintenance tasks quickly and accurately.
- Demonstrated strong problem-solving skills when faced with unique or challenging situations that required innovative solutions for proper resolution of various account matters..
- Demonstrated exceptional attention to detail when maintaining client records leading to increased data accuracy and reduced instances of errors or disputes from clients regarding their account information.
- Assisted team members in resolving complex account issues, fostering a collaborative work environment.
Teacher
The Heritage School
2 2016 - 2 2023
- Mentoring team, under the guidance of head mistress and Coordinator
- Use of technology integration in teaching, providing individual supervision and feedback
- Matching tasks to pupils' abilities and needs.
Teacher
National High School for Boys
06.2014 - 12.2014
- Prepared objectives and outlines as per the yearly curriculum for students
- Designed and implemented lesson plans basis need
- Maintained excellent management skills and delivered all requirements before the due date
- Emphasis on providing motivating feedback.
Teacher
Brightway Public School
04.2010 - 03.2012
- Maintained excellent classroom management skills and an ability to keep students on task
- Prepared assignments reviewed and corrected all homework with an emphasis on providing motivating feedback to each student
- Provided individual feedback for personal improvement of each student.
Education
Masters in Education - Education
WBUTTEPA- Kolkata
Kolkata 04.2022
Bachelors in Education
Unity Degree College
Lucknow, India04.2014
Masters in Commerce
Lucknow University
Lucknow, India04.2012
Bachelors in Commerce
Avadh Girls' Degree College
Lucknow, India04.2010
Higher Secondary -
Study Hall, Lucknow
Lucknow, India04.2007
High School -
Lord Jesus Public Inter College, Lucknow
Lucknow, India04.2005
Skills
MS Office: MS PowerPoint, MS Word, MS Excel, Office 365
Financial tools: Tally ERP 9
Google Classroom
Certified Microsoft Innovative Educator
Leadership qualities, promoting Teamwork
Integration of Technological skills into teaching
Hybrid Teaching
Asynchronous and Synchronous learning
Critical Thinking
Public Speaking
Learning Strategies
Growth Mindset
Technology Integration
Accomplishments
- Received accreditation for student and parent satisfaction
- Achieved multiple reward letters for good management and meeting deadlines
- Promoted as a team leader in the year 2020
- Appreciated by the Principal, management for consistent service and performing the role efficiently
- Conducted successful workshops for students on various subjects. Mental health of adolescents, Math Phobia, Instilling and Nurturing values the future generation
Timeline
Account Maintenance Specialist
HSBC
07.2023 - Current
Teacher
National High School for Boys
06.2014 - 12.2014
Teacher
Brightway Public School
04.2010 - 03.2012
Teacher
The Heritage School
2 2016 - 2 2023
Masters in Education - Education
WBUTTEPA- Kolkata
Bachelors in Education
Unity Degree College
Masters in Commerce
Lucknow University
Bachelors in Commerce
Avadh Girls' Degree College
Higher Secondary -
Study Hall, Lucknow
High School -
Lord Jesus Public Inter College, Lucknow
Singing, Cooking
Currently learning Hindustani Classical music, like to create healthy creative dishes
Hobbies
Singing, Cooking, Occasional Gardening
- Picked up classical music from my father who is an ex-All India Radio Music Director
- Currently re-learning Hindustani Classical music, like to create healthy creative dishes