ANKIT BHUTADA
Hyderabad
Summary
Learning Operations and L&D Delivery professional with 9+ years of experience leading large-scale learning programs, virtual delivery operations, LMS governance, automation, and stakeholder engagement in a global, matrixed environment. Proven track record of managing end-to-end program operations across VILT and digital learning, driving process improvements, leading cross-functional teams, and using data-driven insights to improve learner experience and operational performance. Experienced in team leadership, forecasting, reporting, learner support, and partnering with business, technology, and operations stakeholders to deliver learning at scale.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Deloitte Support Services India Pvt Ltd
05.2022 - Current
- Led 4 portfolios and a team of 15, overseeing LMS operations, learning automation initiatives, stakeholder coordination, and service delivery across multiple learning workstreams.
- Owned end-to-end learning operations including forecasting, monitoring, reporting, and strategic execution to improve business outcomes and learner experience.
- Partnered with stakeholders to resolve issues, strengthen client relationships, and improve the overall learner and service experience.
- Coordinated and delivered virtual learning sessions through SABA Meeting and Zoom, ensuring smooth execution and learner support.
- Analyzed team performance and learning needs to drive training plans, employee engagement, and continuous performance improvement.
- Supported recruitment and onboarding activities for professionals across multiple skill sets, helping ensure smooth integration and readiness.
Senior Analyst
Deloitte Support Services India Pvt Ltd
08.2019 - 05.2022
- Managed a team of 12 and led operational and system improvement initiatives across learning delivery and process workflows.
- Ensured adherence to critical SLAs, quality standards, and service levels while balancing demand forecasting and resource allocation.
- Developed periodic workflow forecasts and operational plans using historical trends to improve efficiency and capacity planning.
- Contributed to implementation of new systems and process standards, identifying procedural gaps and recommending improvements.
- Led multiple projects including Saba Cloud, Salesforce, and automation initiatives to streamline operations and reduce manual effort.
Analyst
Deloitte Support Services India Pvt Ltd
04.2017 - 08.2019
- Supported learning delivery operations by recommending innovative delivery approaches aligned to leadership and learner requirements.
- Built and maintained reports for different user groups, enabling better visibility into learning activity and service performance.
- Provided consulting and technical support for LMS-related issues, learning plans, and system usage.
- Contributed to RPA and macro-based automation efforts to improve process efficiency and reduce manual workload.
Associate
Deloitte Support Services India Pvt Ltd
03.2016 - 04.2017
- Processed learning requests and resolved employee inquiries, ensuring timely support for learners and stakeholders.
- Managed shared mailboxes, Salesforce activities, and learning system updates across SABA Cloud and NextGen.
- Supported accurate entry and maintenance of learning records and operational workflows in learning systems.
Account Officer
ICICI Prudential
06.2014 - 03.2015
- Worked in ICICI Prudential Life Insurance for a period of 10 months as an Account Officer and was responsible for carrying out all the corporate Promotional Activities like
- Conducting awareness activities and seminars.
- Tax Filing
- Data Collection
- Giving Presentations
Education
High School -
Sri Sai Vidyalaya High School
Hyderabad01-2007
MBA - HR & Marketing
St. Joseph's Degree & PG College
01-2014
B.Com - undefined
Nizam College
01-2012
Intermediate - undefined
Pranathi Junior College
Hyderabad01-2009
Skills
- Learning Operations
- Program Delivery
- Stakeholder Management
- Learning Analytics
- Learning Technology Administration
- Process Improvement
- Change Management
- Team Leadership
- Reporting & Dashboards
- Automation / RPA
- Power BI (Currently Learning)
- Advanced Excel
- Power Automate (Currently Learning)
- SABA Cloud
- Zoom / Virtual Learning Platforms
- Salesforce
- Tableau Reports Management
Accomplishments
- 2 Outstanding Award & 3Applause Awards - for playing a pivotal role in automation projects and driving operations seamlessly during peak seasons; maintained 100% quality & SLA
- 6 Spot Awards - for exceptional performance and creating Various Macro's with the Help of Technology Team.
Timeline
Assistant Manager
Deloitte Support Services India Pvt Ltd
05.2022 - Current
Senior Analyst
Deloitte Support Services India Pvt Ltd
08.2019 - 05.2022
Analyst
Deloitte Support Services India Pvt Ltd
04.2017 - 08.2019
Associate
Deloitte Support Services India Pvt Ltd
03.2016 - 04.2017
Account Officer
ICICI Prudential
06.2014 - 03.2015
MBA - HR & Marketing
St. Joseph's Degree & PG College
B.Com - undefined
Nizam College
Intermediate - undefined
Pranathi Junior College
High School -
Sri Sai Vidyalaya High School
Leadership
- Identified a high-manual-effort business problem and partnered with Technology/ITS teams to implement the first RPA solution in Deloitte US Learning space.
- Led multiple efficiency projects to streamline processes and automate repetitive tasks across learning operations and delivery teams.
- Delivered productivity gains equivalent to 5 FTEs within 6 months through automation and process optimization initiatives.
- Managed daily operations for a team of 95 and led a team of 22, overseeing assignments, quality, training, and operational support.
- Drove reporting, dashboard development, UAT, mailbox management, access management, hiring, onboarding, and exit processes for the team.
- Led and supported multiple automation initiatives, including attendance tracking, delivery automation, Zoom link creation, and virtual producer enhancements.
- Collaborated with agentic AI, RPA, project management, and vendor teams to test, document, and deploy new virtual learning capabilities.
Projects
Automation Projects
- Served as lead, team member, and tester across multiple automation initiatives to improve learning operations and reduce manual effort.
Attendance Tracking and Delivery Automation
- Co-led the project with another lead to automate attendance tracking and class delivery through BOT-enabled workflows.
- Partnered with the RPA team by providing process demos and AS-IS documentation to support BOT development.
- Conducted multiple testing cycles to ensure 100% accuracy across both automated processes.
Zoom Link Creation Automation
- Co-led the automation project to enable BOT-based creation of Zoom links for virtual sessions.
- Collaborated with the RPA team by sharing process demos and AS-IS documentation to support automation design.
- Executed multiple test cycles to validate performance and achieve full process accuracy.
Virtual Producer Automation
- Contributing to an ongoing Agentic AI initiative to develop a virtual producer system that can provide technical support for virtual sessions without human intervention.
- Partnering with multiple teams to share documentation, conduct demos, and support testing prior to go-live.
LMS Governance Project
- Served as a project lead to identify data discrepancies across LMS platforms and collaborate with cross-functional teams to remove irrelevant data fields.
- Supported the creation of a simplified, technology-driven intake form to streamline work and improve process efficiency.
- Helped streamline additional workflows and eliminate repeated manual steps.
Attendance Tracking Project
- Acted as a project lead to implement a new attendance tracking process for live sessions across U.S. and India operations.
- Developed the tracking mechanism to align with NASBA guidelines.
- Prepared SOPs, checklists, and RACI documents for end-to-end process governance.
Virtual Platform Implementation Project
- Played an active role in the Zoom virtual platform implementation process by evaluating compatibility, testing multiple scenarios, assessing feasibility, and identifying automation opportunities.
- Co-led the implementation of an additional virtual platform as a Zoom plug-in, assigned testing tasks, validated scenarios, and coordinated issue resolution with project managers and vendor teams.