Anjali M
Bengaluru
Summary
Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success. Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Optum
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained database systems to track and analyze operational data.
Group Lead
Access Healthcare
02.2021 - 08.2023
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Collaborated with other departments to optimize production workflows.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Streamlined processes in the department, leading to increased efficiency and reduced operational costs.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
Sr. Medical Coder
GeBBS
09.2019 - 09.2020
- Maintained ICD-10 proficiency, leading to more accurate code assignments and fewer claim rejections.
- Ensured compliance with industry regulations by staying updated on current coding practices and guidelines.
- Enhanced team productivity by providing ongoing training and support to junior medical coders.
- Improved medical coding accuracy by conducting thorough reviews and implementing corrective actions.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
Sr. Medical Coder
HGS
08.2012 - 08.2019
- Ensured compliance with industry regulations by staying updated on current coding practices and guidelines.
- Maintained ICD-10 proficiency, leading to more accurate code assignments and fewer claim rejections.
- Assisted in the development of internal coding policies, promoting consistency across the organization.
- Enhanced team productivity by providing ongoing training and support to junior medical coders.
- Reduced claim denials by identifying and addressing common errors in the coding process.
- Streamlined the coding process for efficiency, resulting in a higher volume of claims processed daily.
Education
B.com - Commerce
BNES Degree College
Bengaluru, India06-2011
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Inventory Control
- Staff Development
- Processes and procedures
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Additional Information
Certified AI chat GPT certified in MS office.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Kannada
Advanced (C1)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Marathi
Elementary (A2)
Timeline
Supervisor
Optum
08.2023 - Current
Group Lead
Access Healthcare
02.2021 - 08.2023
Sr. Medical Coder
GeBBS
09.2019 - 09.2020
Sr. Medical Coder
HGS
08.2012 - 08.2019
B.com - Commerce
BNES Degree College
Similar Profiles
Tracey McAllisterTracey McAllister
Sr UX UI Engineer - Product Manager at OptumSr UX UI Engineer - Product Manager at Optum
MANJUNATH HUNACHIKATTIMANJUNATH HUNACHIKATTI
Associate Medical Coder at OptumAssociate Medical Coder at Optum
MRIDHULA KALLIVALAPPILMRIDHULA KALLIVALAPPIL
Medical Coding Analyst at OptumMedical Coding Analyst at Optum